IT Support

PT Transisi Mobile Indonesia; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology solutions provider in Jakarta is seeking an IT Support professional with a minimum of 2 years of experience. The role involves providing technical support, maintaining IT infrastructure, and ensuring smooth operations within the company. Candidates must have a Bachelor’s degree in Information Technology and proficiency in English. Knowledge of networking fundamentals and problem-solving skills are essential. Applicants should be willing to work on-site.

Qualifications

• Minimum 2 years of experience as an IT Support or similar role.
• Proficiency in English, both written and verbal, is mandatory.
• Strong knowledge of computer hardware, software, and networking fundamentals.

Responsibilities

• Provide first and second-level technical support for hardware, software, and network issues.
• Install, configure, and maintain computers, laptops, printers, and other IT equipment.
• Document IT issues, solutions, and procedures.

Skills

Technical support

Networking fundamentals

Problem-solving

Communication

Education

Bachelor’s degree in Information Technology

Tools

Windows OS

Job description

Overview

We are looking for a skilled and motivated IT Support professional with at least 1 year of experience to join our team. The successful candidate will be responsible for providing technical support, maintaining IT infrastructure, and ensuring smooth day-to-day IT operations across the company.

Responsibilities

• Provide first and second-level technical support for hardware, software, and network issues
• Install, configure, and maintain computers, laptops, printers, and other IT equipment
• Troubleshoot operating systems (Windows/MacOS) and common office applications
• Monitor and maintain network connectivity (LAN, WAN, Wi-Fi)
• Assist in user account management (email, system access, permissions)
• Perform routine system maintenance, updates, and backups
• Document IT issues, solutions, and procedures
• Coordinate with vendors or external IT partners when necessary
• Ensure IT security best practices are followed

Requirements

• Proficiency in English, both written and verbal, is mandatory
• Minimum 2 years of experience as an IT Support or similar role
• Bachelor’s degree in Information Technology, Computer Science, or related field
• Strong knowledge of computer hardware, software, and networking fundamentals
• Familiar with Windows OS, basic server management, and troubleshooting
• Basic understanding of network devices (switches, routers, access points)
• Good problem-solving and communication skills
• Able to work independently and as part of a team
• Willing to work on-site and provide support when needed

Preferred Qualifications

• Experience with CCTV, network cabling, or server rack management
• IT certifications (such as CompTIA A+, Network+, or equivalent) are a plus

Application questions

1. Which of the following languages are you fluent in?
2. What’s your expected monthly basic salary?
3. Which of the following types of qualifications do you have?
4. How many years' experience do you have as an Information Technology Support Role?
5. How would you rate your English language skills?
6. Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

Location: Jakarta, ID