It Support

Canggu Community School (Badung); Indonesia; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

An international educational institution in Bali is seeking an IT Admin to provide comprehensive IT support and administration for their technology infrastructure. The role involves managing computer systems, providing technical support, and ensuring security measures are in place. The ideal candidate has a relevant IT qualification and 1-2 years of experience in IT support.

Benefits

Dynamic work environment

Opportunities for professional development

Qualifications

• Minimum 1-2 years of experience in IT support or administration.
• Ability to manage and troubleshoot various systems and software.
• Experience in network administration and supporting users.

Responsibilities

• Manage and maintain the school's computer systems and networks.
• Provide technical support for staff and students.
• Implement security measures to protect IT systems.

Skills

Technical support

Problem-solving

Communication

Troubleshooting

Time management

Education

Relevant tertiary qualification in Information Technology

Tools

Windows OS

macOS

ServiceNow

Job description

Explore numerous IT support job opportunities. These positions are crucial for maintaining computer systems and networks, offering technical assistance, and resolving IT issues for businesses and organizations. IT support roles range from entry-level help desk positions to senior system administrator roles, providing a career path for IT professionals .

Job responsibilities often include troubleshooting hardware and software problems, installing and configuring computer systems, and providing technical support to end-users. Strong problem-solving skills, technical expertise, and effective communication are important for success in IT support. These roles are available across various industries, including technology, finance, healthcare, and education.

Candidates searching for IT support jobs can find opportunities that match their skills and experience. Job boards, company websites, and recruitment agencies are valuable resources for finding the latest IT support positions. Keep an eye out for roles such as IT technician , help desk analyst, and systems support specialist to advance your IT career.

What People Ask

Typically, a degree in computer science or a related field is beneficial, but relevant certifications like CompTIA A+ or Microsoft Certified Professional can be sufficient. Employers often look for a combination of education, certifications, and practical experience. Strong troubleshooting and communication skills are important.

Common responsibilities include diagnosing and resolving technical issues, installing and configuring software and hardware, and providing technical assistance to end-users. IT support staff also maintain computer systems and networks, document solutions, and train users on new technologies. They ensure smooth IT operations for the organization.

The average salary for IT support roles in Indonesia ranges from IDR 4,000,000 to IDR 8,000,000 per month, depending on experience and location. Senior roles or those requiring specialized skills may command higher salaries. Compensation can vary based on the size and type of the company.

Career progression in IT support can lead to roles such as systems administrator, network engineer, or IT manager . Gaining experience and certifications in specific technologies can open doors to more specialized and higher-paying positions. Continuous learning and professional development are important for career advancement.

Some of the top employers for IT support roles in Indonesia include Telkom Indonesia, Indosat Ooredoo Hutchison, and Gojek . These companies often have large IT departments and offer various opportunities for IT professionals . They seek skilled individuals to maintain their IT infrastructure and provide technical support.

What Jobs are available for IT Support in Indonesia?

Showing 1345 IT Support jobs in Indonesia

Sorry to hear that! What didn’t you like about this job?

Wrong location

Too few details / Lack of information

Job appears outdated

Salary information missing or unclear

Other (please specify).

Please specify...

Verification *

Thank you for your feedback

Your input helps us improve our service.

it support

Posted today

Job Viewed

Tap Again To Close

Job Description

About the role

Canggu Community School is seeking a skilled IT Admin to join our team in Bali. This is a full-time position, where you will be responsible for providing comprehensive IT support and administration to ensure the smooth running of our school's technology infrastructure.

What you'll be doing

• Manage and maintain the school's computer systems, networks, and software applications
• Provide technical support and troubleshooting for staff and students, ensuring minimal disruptions to daily operations
• Implement and monitor security measures to protect the school's IT systems and data
• Assist with the procurement, installation, and configuration of new hardware and software
• Collaborate with external IT vendors and service providers to resolve complex issues
• Provide training and guidance to staff on the use of technology
• Maintain detailed records and documentation of IT-related activities

What we're looking for

• Relevant tertiary qualification in Information Technology or a related field
• Minimum 1 - 2 years of experience in an IT support or administration role, preferably in an educational or similar environment
• Strong technical knowledge and problem-solving skills, with the ability to diagnose and resolve a wide range of IT issues
• Proficient in managing and troubleshooting Windows and macOS operating systems, as well as common software applications
• Experience in network administration, including configuring and maintaining switches, routers, and Wi-Fi infrastructure
• Excellent communication and customer service skills, with the ability to provide clear and concise technical support to non-technical users
• Strong time management and organisational skills, with the ability to prioritise tasks and work independently

About us

Canggu Community School is a prestigious international school located in the vibrant and picturesque town of Canggu, Bali. We are dedicated to providing a world-class education to our students, with a strong focus on technology, innovation, and community engagement. Join our team and be part of the exciting journey as we continue to shape the future of education in Bali.

Apply now for this exciting opportunity to join our team as an IT Admin

Is this job a match or a miss?

This advertiser has chosen not to accept applicants from your region.

0

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

• Handle Tier 1/2 support via phone, email, and onsite assistance.
• Troubleshoot and diagnose issues with desktops/laptops, printers, scanners, VC equipment, and Cisco IP telephony.
• Install, configure, and re-image PCs/laptops and peripheral devices.
• Provide support for mobility and remote access (VPN, VDI, iOS devices, authenticator apps).
• Log and monitor all tickets in ServiceNow in compliance with SLA requirements.
• Perform asset management: assist with recording, tracking, and maintaining IT inventory.
• Provide support for internal and external meetings, including after-hours support when required.
• Perform data backup/restore, device disposal, and assist with staff onboarding/offboarding.

Technical Qualifications

Education:

• Bachelor's degree (BS) in Computer Science / Engineering / IT with at least 4 years of experience in IT customer service/support within a Microsoft environment,
• or Diploma (D3) with at least 6 years of experience in the same field.

Technical Skills:

• Mandatory fluent in English (Written and Verbal).
• Willing to work on shifts.
• Minimum 2 years' experience using ITSM/Helpdesk tools (e.g., ServiceNow).
• At least 2 years' experience supporting international organizations with 200+ users.
• At least 2 years' experience operating video conferencing equipment and IP telephony.
• Hands-on troubleshooting with Windows 11, Microsoft 365, SharePoint, Outlook, Apple iOS, Remote Access/VPN, and Virus Scanning.

Is this job a match or a miss?

This advertiser has chosen not to accept applicants from your region.

1

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

• Handle Tier 1/2 support via phone, email, and onsite assistance.
• Troubleshoot and diagnose issues with desktops/laptops, printers, scanners, VC equipment, and Cisco IP telephony.
• Install, configure, and re-image PCs/laptops and peripheral devices.
• Provide support for mobility and remote access (VPN, VDI, iOS devices, authenticator apps).
• Support video/audio/web conferencing (Teams, Webex, Zoom).
• Log and monitor all tickets in ServiceNow in compliance with SLA requirements.
• Perform asset management: assist with recording, tracking, and maintaining IT inventory.
• Provide support for internal and external meetings, including after-hours support when required.
• Perform data backup/restore, device disposal, and assist with staff onboarding/offboarding.

Minimum Technical Qualifications

Education:

• Bachelor's degree (BS) in Computer Science / Engineering / IT with at least 4 years of experience in IT customer service/support within a Microsoft environment,
  
  or
• Diploma (D3) with at least 6 years of experience in the same field.

Technical Skills:

• Mandatory fluent in English (Written and Verbal).
• Willing to work on shifts.
• Minimum 2 years' experience using ITSM/Helpdesk tools (e.g., ServiceNow).
• At least 2 years' experience supporting international organizations with 200+ users.
• At least 2 years' experience operating video conferencing equipment and IP telephony.
• Hands-on troubleshooting with Windows 11, Microsoft 365, SharePoint, Outlook, Apple iOS, Remote Access/VPN, and Virus Scanning.
• Preferred certification: Dell/Lenovo desktop product certification.

Is this job a match or a miss?

This advertiser has chosen not to accept applicants from your region.

2

17530 Bekasi, West Java Excis Compliance ltd

Posted 382 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

Job Title: Desk Side Support Engineer Location: Cikarang, Bekasi, West Java, Indonesia Start Date: February 1, 2024 Target Onboarding Date: October 1, 2024

Are you passionate about IT support and looking for an opportunity to work in a dynamic, fast-paced environment with a leading global brand? We are seeking two Desk Side Support Engineers to join our team at a prestigious multinational toy and entertainment company, known for shaping childhood experiences worldwide.

What You Will Do: Provide local and remote desktop support for hardware, software, and application issues.Troubleshoot and resolve problems with computers, laptops, printers, and mobile devices.Collaborate with third-party vendors to resolve complex audio-visual (AV) challenges.Support Windows (7-10) operating systems, Microsoft Office, and other authorized applications.Perform preventive maintenance and remedial repairs on various devices.Assist users with network connectivity issues and ensure high-quality IT service.Be flexible and adaptable, able to handle project-based tasks in a collaborative environment.Requirements What We Are Looking For: 3-4 years of experience in desktop support or a related role.Bachelor's Degree in Computer Science or Engineering (BE/B-TECH) or equivalent experience.Certifications such as CompTIA A+ , Microsoft Certified Professional (MCP) are highly preferred.Solid understanding of Windows OS , Active Directory , MS Office 365 , and mobile device management (iOS, Android).Strong troubleshooting and problem-solving skills with the ability to prioritize and meet deadlines.Excellent communication and customer service skills.Willingness to occasionally work off-hours or weekends when needed. Why Join Us? Work in an exciting and innovative environment with a well-known global brand.Be part of a team that values collaboration, flexibility, and continuous learning.

Ready to take the next step in your IT career? Apply now and become part of a company that is making a global impact!

Is this job a match or a miss?

This advertiser has chosen not to accept applicants from your region.

3

IT Desktop Support Key Support

Posted today

Job Viewed

Tap Again To Close

Job Description

Qualifications:

1. In-depth understanding of information systems technology to include common computer applications, operating systems, hardware, and messaging systems of the types used by Purchaser.

Strong Hands-on experience in resolving common problems in the area of Standard Computer Hardware and Software, Apple IOS Mobile Devices and Remote Access.

BS degree in Computer Sciences, Engineering, and Information Systems Management with minimum 4 years in IT related customer service/support with Microsoft environment or 3 years Diploma degree in Desktop Support with minimum of 6 years in Microsoft environment with 4 years in in IT related customer service/support.

Preferably has taken a Certification and passed of any Dell and Lenovo Desktop Product / ITIL

Have minimum 2 years work experience using ITSM Helpdesk system / tools and has undergone ITIL Foundation training.

For the last 5 years has minimum 2 years' experience supporting International organization with a minimum of 200 computer clients.

Have minimum 2 year experiences operating Video Conference facilities equipment, Client based VC and IP telephony.

Excellent verbal and written communication skills

Superior customer service approach to dealing with people at all levels in an organization

Please attach the certificate

Is this job a match or a miss?

This advertiser has chosen not to accept applicants from your region.

4

IT Desktop Support Officer

IDR120000000 - IDR240000000 Y Axiom Technologies

Posted today

Job Viewed

Tap Again To Close

Job Description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Experience in End User Support
• Technical knowledge of IT solutions including but not limited to a workstation, server, and LAN knowledge.
• Providing IT support on client site
• Windows OS
• Windows Server/AD basic knowledge
• Microsoft Office applications (O365)
• Basic understanding of network devices (Cisco and HP)
• Basic understanding of Network topology (TCP/IP, DNS, WINS)
• Experience managing printer support
• Experience working in an ITIL environment
• Basic understanding of first-level application support
• Conduct support operations with a global team and tools on a day-to-day basis
• Willingness to travel, not more than 20% of working time
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems ( Mac OS, Windows 7/8/10 & 11)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes:

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Windows and IOS (e.g. Windows 8, 10 & 11, MAC OS)
• Microsoft Office applications
• PC/Laptop hardware
• PC/Laptop peripherals, including printers

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• Service Now or any ITIL framework ticketing tool experience
• CompTIA A+ Certification
• Excellent interpersonal and communication skills – in verbal and written English.
• Local language requirement based on service location: grade level C1.
• Experience in IT operations for Factory and Office environments
• Certifications Completed: Advantage – ITIL V3 or V4

Experience in a similar role

• 2+ years of relevant experience.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

Is this job a match or a miss?

This advertiser has chosen not to accept applicants from your region.

5

Posted today

Job Viewed

Tap Again To Close

Job Description

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

• Client in 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us

Key Responsibilities

• Provide first and second-level technical support, resolving hardware and software issues for desktops, laptops, and peripherals.
• Install, configure, and troubleshoot Windows operating systems, Microsoft Office 365, and other authorized applications.
• Perform preventative maintenance, repairs, and hardware upgrades on IT equipment.
• Manage and accurately document all service requests and resolutions within the ticketing system.
• Provide basic support for Mac OS and mobile devices (iOS/Android).

Requirements
Candidate Requirements:

• Minimum 18 months of professional experience in a desktop support role.
• Proven hands-on experience with Windows OS, Active Directory, and MS Office 365.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• CompTIA A+ or Microsoft Certified Professional (MCP) certification (or higher).
• Excellent communication skills and a strong customer-service orientation.
• Competitive Salary: We offer a attractive compensation package that rewards your skills and experience.
• Modern Workspace: Work in a state-of-the-art, comfortable, and well-equipped office designed for productivity and collaboration.
• International & Supportive Environment: Become part of a diverse, global team. We foster a culture of open communication, mentorship, and teamwork where everyone is valued.

Ready to apply? Please submit your resume.

Is this job a match or a miss?

This advertiser has chosen not to accept applicants from your region.

Be The First To Know

About the latest It support Jobsin Indonesia !

Set Email Alert:

Job title

Location

6

12190 Jakarta Selatan, Jakarta Excis Compliance ltd

Posted 18 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

WE’RE HIRING A L1DESKTOP SUPPORT ENGINEER IN JAKARTA, INDONESIA! Excis is a global IT support leader, driven by innovation and collaboration.We’re looking for a proactive Desktop Support Engineer to manage hardware,software, and IT assets across multiple locations. Join us for a rewarding career in asupportive, family-like environment where you’ll look forward to coming to work everyday.∙Client in 190+ countries∙6000+ Engineers∙200+ Enterprise ClientsWe foster an open, friendly, and supportive growth-oriented culture where individualsachievements fuel team success. From solving complex IT challenges to celebratingwins together, we put our people first.Start your journey with Excis and grow with us! WHAT YOU'LL DO

Deliver technical support to end-users, including customers, onsite personnel, and service providers.

Perform IMAC (Install, Move, Add, Change) tasks such as hardware break/fix, hardware/software upgrades, and data migration.

Replicate and resolve customer incidents in both hardware and software environments.

Maintain accurate and up-to-date records in the incident management system, ensuring proper ticket tracking and resolution in line with SLAs.

Monitor tickets proactively to ensure timely escalation and resolution of incidents.

Follow established Asset Management processes.

Provide setup and support services for conference rooms and internal VoIP telephone systems.

Communicate and coordinate with IT Infrastructure support teams to escalate and resolve incidents efficiently.

Document customer interactions accurately and thoroughly within ticketing systems.

Collaborate with the Deskside Management Team to manage assets, address break/fix issues, and improve service desk processes.

Share technical knowledge and best practices regarding proprietary applications via internal knowledge channels.

Adhere to company policies, procedures, and applicable state, federal, and local regulations, including safety guidelines.

Work cross-departmentally to resolve reported issues and escalate to service providers when necessary.

Undertake customer support-related tasks and special projects as assigned by management.

Handle IT equipment safely, including desktops, laptops, monitors, printers, and other related devices.

RequirementsWHAT YOU NEED

Technical:

Proven professional experience with various Windows desktop operating systems .

Strong hands-on experience in desktop support , including hardware and software troubleshooting.

Excellent troubleshooting and analytical skills to diagnose and resolve technical issues efficiently.

Experience providing “smart hands” support for network equipment (routers, switches, access points, etc.).

Familiarity with IMAC (Install, Move, Add, Change) processes and asset management best practices.

Good understanding of IT infrastructure, ticketing systems, and incident management workflows.

Language Requirements:

Fluency in English and the local language is mandatory for effective communication with end-users and support teams.

BenefitsAt Excis, your work matters. You’ll be part of a dynamic, hands-on team where yourtechnical expertise directly enhances user satisfaction and operational success. Weoffer a supportive environment that encourages professional growth, continuouslearning, and collaboration across diverse technologies. Enjoy competitivecompensation and the chance to contribute to a global IT leader that values innovationand excellence.Ready to make a difference and grow your career? Apply now to join Excis inJakarta, Indonesia, and be at the forefront of IT support excellence!

Is this job a match or a miss?

This advertiser has chosen not to accept applicants from your region.

7

17530 Bekasi, West Java Excis Compliance ltd

Posted 20 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

Client in 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

Key Responsibilities:

Provide first and second-level technical support, resolving hardware and software issues for desktops, laptops, and peripherals.

Install, configure, and troubleshoot Windows operating systems, Microsoft Office 365, and other authorized applications.

Perform preventative maintenance, repairs, and hardware upgrades on IT equipment.

Manage and accurately document all service requests and resolutions within the ticketing system.

Provide basic support for Mac OS and mobile devices (iOS/Android).

Requirements

WE’RE HIRING A DESKTOP SUPPORT TECHNICIAN IN Cikarang, Indonesia

Location: Kawasan Industri Jababeka, Jl. Jababeka V Blok G Kav. 4-6, Cikarang Utara, Bekasi, Jawa Barat 17530, Indonesia

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

Client in 190+ countries

6000+ Engineers

200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

Job Title: Desktop Support Technician

Key Responsibilities:

Provide first and second-level technical support, resolving hardware and software issues for desktops, laptops, and peripherals.

Install, configure, and troubleshoot Windows operating systems, Microsoft Office 365, and other authorized applications.

Perform preventative maintenance, repairs, and hardware upgrades on IT equipment.

Manage and accurately document all service requests and resolutions within the ticketing system.

Provide basic support for Mac OS and mobile devices (iOS/Android).

Requirements Candidate Requirements:

Minimum 18 months of professional experience in a desktop support role.

Proven hands-on experience with Windows OS, Active Directory, and MS Office 365.

Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.

CompTIA A+ or Microsoft Certified Professional (MCP) certification (or higher).

Excellent communication skills and a strong customer-service orientation.

Benefits

Competitive Salary: We offer a attractive compensation package that rewards your skills and experience.

Modern Workspace: Work in a state-of-the-art, comfortable, and well-equipped office designed for productivity and collaboration.

International & Supportive Environment: Become part of a diverse, global team. We foster a culture of open communication, mentorship, and teamwork where everyone is valued.

Ready to apply? Please submit your resume.

Is this job a match or a miss?

This advertiser has chosen not to accept applicants from your region.

• Receive personalized job recommendations.