IT Support

PT. CYBERTREND INTRABUANA; Daerah Khusus Ibukota Jakarta; On-site; IDR 10.000.000 - 15.000.000; Full time

Job summary

A tech solutions company in Jakarta is seeking an IT Support professional responsible for maintaining IT systems, providing end-user support, and troubleshooting issues. The ideal candidate holds a diploma in software engineering and possesses strong analytical and communication skills. The role offers exposure to data science and a unique opportunity for personal growth within an innovative culture.

Benefits

Investment in personal growth and skill development

Attractive compensation and benefits

Innovative and autonomous culture

Qualifications

• At least 1 year of experience as an IT Operation / IT Support / IT Help Desk.
• Experience using HR Information Systems.
• Experience installing & troubleshooting software or hardware.

Responsibilities

• Maintain and upgrade hardware and network infrastructure.
• Provide end-user support through efficient troubleshooting.
• Document system processes and procedures.

Skills

Strong analytical thinking

Problem solving

High-level written and verbal communication skills

Education

Diploma's Degree in Software Engineering or similar

Job description

About The Role

As IT SUPPORT, you will maintain IT Support activity so that it can run well according to the SLA or KPI in supporting the company’s revenue goals.

We Are Looking Someone With

• A Diploma's Degree in Software Engineering, Computer Science, Information Systems, computer engineering or a similar field
• At least 1 years of experience as a IT Operation / IT Support / IT Help Desk
• Experience using HR Information Systems
• Experience installing & troubleshooting for software or hardware computer / application / internet connection
• Strong analytical thinking and problem solving
• High-level written and verbal communication skills

The Work You’ll Do

• Maintain and upgrade hardware and network infrastructure.
• End-user Support day-to-day operations through efficient troubleshooting
• Engage fully and directly, present features and improvements frequently and iteratively with the team. You will own getting your roadmaps out the door, and making sure that your products
• Maintained co-workers' IT systems and hardware
• Maintain internal application (HRIS, TPV, LMS, etc)
• Installing and configuring software, hardware and networks
• Support the deployment of new technological solutions
• Backup & Restore Data and security system
• Document system processes and procedures

What Cybertrend Can Offer You

• The unique opportunity to work within data science and artificial intelligence solution for various industries – real world data science, AI , Data Management and Governance experiences
• Investment in your personal growth and skill development (clear career paths, mentorship and coaching, learning development, etc)
• Attractive compensation and benefits packages
• An open-minded culture with innovative, autonomous teams
• A clear set of company core values that guide everything we do: GROWTH mindset, SOLUTION oriented, INNOVATIVE achiever, COMPASSIONATE, GOTONG ROYONG and Cool & FUN