IT Staff/Help Desk

PT JAC Consulting Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading IT consulting firm in Jakarta Utara is looking for an IT Support Specialist to provide help desk support, manage Microsoft 365 access, and assist with network configurations. The ideal candidate should have a Bachelor's Degree, be fluent in English, and possess basic IT support knowledge. Responsibilities include troubleshooting hardware issues, performing PC kitting, and documenting IT processes to enhance efficiency. This role is crucial for ensuring seamless IT operations in the organization.

Qualifications

• Minimum Bachelor's Degree in any major.
• Fluent in English.
• Basic IT support knowledge required.
• Experience supporting Microsoft 365 operations preferred.
• Familiarity with PC setup and peripheral installation is beneficial.

Responsibilities

• Provide IT help desk support for end users.
• Perform PC kitting activities and software installation.
• Manage and support Microsoft 365 access.
• Set up network connectivity and printers.
• Assist with IT site setup activities.
• Document IT issues and solutions.

Skills

Basic IT support knowledge

English proficiency

Microsoft 365 operations support

PC setup

Network/printer configuration

Education

Bachelor's Degree in any major

Job description

Responsibilities

• Provide IT help desk support for end users, including basic troubleshooting of hardware and software issues.
• Perform PC kitting activities, including device preparation, imaging software installation, and user readiness.
• Manage and support Microsoft 365 access, including account creation, permission management, and basic administration tasks.
• Set up and configure network connectivity and printers at site locations to ensure smooth daily operations.
• Assist with IT site setup activities, including coordination for new office or project site readiness.
• Document IT issues, solutions, and procedures to support continuous improvement of IT support processes.

Qualifications

• Min. Bachelor's Degree in any major.
• Speak English.
• Basic IT support knowledge.
• Experience in assisting or supporting Microsoft 365 operations.
• Familiar with PC setup, peripheral installation, and basic network/printer configuration.

PT Saptakarsa Prima – IT Support – Central Jakarta, Jakarta, ID