IT Specialist

Hilton Worldwide, Inc.; Jakarta Barat; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading global hospitality company is seeking an IT Coordinator to provide day-to-day support for IT systems at their Jakarta location. Candidates should have previous IT experience, preferably in the hospitality sector, and an understanding of Microsoft systems and hotel applications such as Fidelio and Micros. Excellent organizational and interpersonal skills are required. This role plays a crucial part in ensuring a seamless IT experience for both the hotel staff and guests.

Qualifications

• Preferably experience in hotel, leisure, and/or service sector.
• Proficient in Microsoft systems and hotel applications.
• Strong organizational and interpersonal skills.

Responsibilities

• Support all internal hotel IT systems and users.
• Record and communicate issues to IT Manager.
• Recommend IT system improvements.
• Assist with guest-related IT requirements.

Skills

Previous IT experience

Experience with Microsoft systems

Experience with hotel applications (Fidelio, Micros)

Excellent organizational skills

Current technical skills and knowledge

Job description

Job Description - IT Specialist (HOT0C9DR)

Work Locations: Hilton Garden Inn Jakarta Taman Palem, Jl. Kamal Raya Outer Ring Road Cengkareng, Jakarta Barat, Jakarta 11730

An IT Coordinator will be responsible for the day‑to‑day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

What will I be doing?

As an IT Coordinator, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards.

• Provide day‑to‑day support for all internal hotel IT systems and users, minimizing any system outages
• Record all issues that arise and advise the IT Manager of any issues that need further attention
• Recommend system improvements to the IT Manager
• Communicate with the hotel Business Center Team to respond to any guest‑related IT requirements

What are we looking for?

• Previous IT experience, preferably in the hotel, leisure, and/or service sector
• Experience with all Microsoft systems
• Experience with hotel applications such as Fidelio and Micros preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!