It Service Coordinator

PT Berca Hardayaperkasa; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading IT company in Jakarta is seeking an IT Operations Manager to coordinate IT infrastructure services and ensure quality performance against SLAs. The ideal candidate will have a Bachelor's degree in IT or related fields, with at least 2 years of experience in managing IT operations. Strong knowledge of ITIL best practices is essential, along with excellent communication skills.

Qualifications

• Minimum 2 years of experience in managing large-scale IT operations.
• Strong knowledge of ITIL and service management best practices.

Responsibilities

• Coordinate the delivery and execution of IT infrastructure services.
• Monitor service quality and performance against SLAs and KPIs.
• Serve as the key contact point for service-related escalations.
• Collaborate with technical teams and partners.
• Apply IT service management best practices in operations.

Skills

Effective communication

Interpersonal skills

ITIL knowledge

Administration skills

Education

Bachelor Degree in Information Technology/Computer Science

Job description

• Coordinate the delivery and execution of IT infrastructure services and projects (e.g., workstation setup, device rollout, network equipment, managed services).
• Monitor service quality and performance against SLAs and KPIs.
• Serve as the key contact point for service-related escalations and ensure timely resolutions.
• Collaborate with internal technical teams and external partners to ensure smooth operations.
• Apply IT service management best practices (e.g., ITIL) in day-to-day operations.
• Bachelor Degree of Information Technology/Computer Science, or related field
• Minimum 2 years of proven experience in managing large-scale IT operations and cross-functional teams.
• Strong knowledge of ITIL and service management best practices. Preferably with ITIL v4 Certification
• Effective communication & interpersonal skills
• Accustomed to administration and documentation works
• Willing to travel