IT Operations Engineer

Remote; Indonesia; Remote; IDR 500.584.000 - 1.126.526.000; Full time

Job summary

A global employment solutions company is seeking an IT Operations Engineer to support and enhance its IT infrastructure. This role is fully remote and involves troubleshooting hardware issues, assisting users, and documenting procedures. The ideal candidate has a strong background in technical support, especially in a macOS environment, and is fluent in English. Competitive salary range from USD 29,950 to USD 67,400 based on experience and location.

Benefits

Budget for local in-person social events

Flexible work schedule

Competitive benefits

Qualifications

• Proficient in solving technical issues and troubleshooting macOS-related problems.
• Experience managing user accounts with SaaS applications.
• Strong communication skills, fluent in English.

Responsibilities

• Serve as the initial point of contact for IT-related requests.
• Troubleshoot and resolve technical issues.
• Document troubleshooting procedures and technical solutions.

Skills

Problem-solving skills

Technical support

Communication

macOS knowledge

SaaS experience

Job description

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

The Position

This is an exciting time to join Remote and have the opportunity to make a meaningful impact on the global employment landscape as an IT Operations Engineer. You'll become part of our small, but mighty IT Engineering team.

If you are a skilled IT professional with a knack for solving technical issues, troubleshooting macOS-related problems and committed to delivering top-notch user support, we encourage you to apply for this role.

The IT Operations Engineer plays a contributing role in maintaining the reliability, security, and efficiency of Remote’s IT infrastructure and services. The responsibilities of the IT Operations Engineer are essential in supporting the operational functions of the IT department.

Key Responsibilities

• Serve as the initial point of contact for all IT-related requests and inquiries from Remoters.
• Provide assistance for any application challenges users may be facing.
• Troubleshoot and resolve hardware issues for laptops (primarily Apple), displays and peripherals.
• Create and maintain detailed documentation of common troubleshooting procedures, processes, and technical solutions.
• Observe and contribute to the development of current IT processes and policies.
• Work closely with the IT Engineering team members and openly communicate on any issues encountered or active contribution to projects.
• Collaborate with various teams across the organization to ensure they have the necessary tools for their role, while maintaining the security of Remote and our customers.

Requirements

• Excellent problem-solving skills and a passion for helping end-users.
• Experience in providing technical support with an understanding of macOS environment.
• Experience in managing user accounts and access with SaaS applications like Okta and Google Workspace.
• Ability to efficiently and creatively find solutions to problems, utilizing available resources effectively.
• Thrive in an environment that values individual accountability and is unafraid of challenges that may come with ambiguity.
• Excited to learn how and why things work, and approach every problem from first principles.
• Exceptional communication skills, fluent in English, with the ability to articulate technical concepts to a non-technical audience.
• Experience in remote work environments is highly valued.

Practicals

• You’ll report to: IT Operations Manager
• Team: IT Operations
• Location: Anywhere in the World
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide – here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is USD 29,950 to USD 67,400. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

• Budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at https://remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

• Please fill out the form below and upload your CV with a PDF format.
• We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
• If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.