IT Operations & Automation Staff

Samara Lombok; Denpasar; On-site; IDR 10.000.000 - 15.000.000; Full time

Job summary

A hospitality organization is seeking an IT Operation Automation Engineer to enhance hotel operations with automation tools. The successful candidate will have 2-3 years of experience in IT operations or hospitality and will be responsible for operating digital systems and designing workflows. This role requires strong analytical and communication skills, and a passion for technology to improve the guest experience.

Qualifications

• Minimum 2–3 years of experience in hospitality or IT operations.
• Passionate about technology and improving guest experience.
• Able to design and implement digital solutions.

Responsibilities

• Operate and maintain digital systems supporting hotel operations.
• Design and automate workflows across departments.
• Integrate platforms using APIs and automation tools.
• Maintain reports or dashboards for operational tracking.
• Provide technical support for system improvements.
• Monitor system uptime and perform periodic checks.

Skills

Hospitality business processes

BPM / workflow tools

Automation tools

PMS / POS / CRM systems

APIs and webhooks

Troubleshooting connectivity

TCP/IP and Wi-Fi

Database management

Analytical skills

Communication skills

Job description

Overview

We’re looking for an IT Operation Automation Engineer with a hospitality background who can connect daily hotel operations with modern automation tools.

Responsibilities

• Operate and maintain digital systems that support hotel operations (PMS, booking engine, guest messaging, etc.).
• Design and automate workflows across departments.
• Integrate platforms using APIs and automation tools
• Maintain reports or dashboards for operational tracking.
• Provide technical support for system improvements and third-party integrations.
• Ensure system sustainability — monitor uptime, perform periodic system checks, and coordinate updates or fixes with vendors and internal teams.

Key Skills

• Strong understanding of hospitality business processes, including hotel operations and F&B workflows.
• Strong understanding of BPM / workflow tools and workflow automation tools.
• Hands-on experience with automation tools.
• Familiarity with PMS / POS / CRM systems.
• Understanding of APIs, webhooks, and data integration concepts.
• Ability to troubleshoot peripheral connectivity.
• Knowledge of TCP/IP, Wi-Fi, and guest network experience.
• Basic ability to manage or interpret databases.
• Strong analytical and communication skills to bridge IT and hotel operations.

Requirements

• Minimum 2–3 years of experience in hospitality or IT operations.
• Passionate about technology and improving the guest experience through automation.
• Practical mindset — able to design and implement simple digital solutions with available tools.
• Detail-oriented, proactive, and committed to maintaining smooth and reliable system.
• Location: Bali, ID