It Onsite Engineer

Hemmersbach; Kota Pasuruan; On-site; IDR 250.584.000 - 501.170.000; Full time

Job summary

An international IT services company in Indonesia is looking for an IT Support Engineer to provide 2nd line onsite support. You will troubleshoot and resolve issues with desktops, laptops, and mobile devices, manage tickets, and ensure smooth user operations. This role requires strong technical skills and at least 3 years of experience in end-user support. Fluency in English is essential, and the company promotes a social purpose in its operations.

Qualifications

• 3+ years of experience in end user support.
• Strong skills in troubleshooting hardware and software.
• Experience with remotely controlling PCs.

Responsibilities

• Provide technical support to end users on devices.
• Troubleshoot hardware and software issues.
• Assist with onboarding and offboarding users.

Skills

Technical troubleshooting

Microsoft Windows expertise

Customer service skills

Fluency in English

Tools

ServiceNow

Job description

About the Role

As IT Support Engineer, you will be providing 2nd line onsite technical support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company's chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.

This is an excellent opportunity for an experienced IT Support Engineer to take the next step in their IT career and you will:

Responsibilities

• Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc.
• Troubleshoot hardware related issues and replace parts if needed.
• Troubleshoot software related issues and apply fix.
• Perform Install, Move, Add and Change activities.
• Work with team members in completing job assignments.
• Follow process to attend assigned jobs and escalating issues.
• On‑boarding and off‑boarding users.

Qualifications

• Strong technical skills in troubleshooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc.
• At least 3 years of experience with end user support.
• Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office.
• Familiar with ticketing system (such as ServiceNow etc.).
• Collaboration experience including knowledge of remote control of PCs.
• Strong customer service skills.
• Attitude as a team player.
• Fluency in both written and spoken English.

About the Company

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.