IT Officer

Widya Erti Indonesia; Jakarta Utara; On-site; IDR 8.000.000 - 12.000.000; Full time

Job summary

A national educational organization is seeking an IT Officer based in Jakarta. The role involves managing and maintaining computer systems, ensuring data security, and providing technical support. The ideal candidate should hold a Bachelor's degree in Computer Science or related fields, possess at least 2 years of IT support experience, and have strong skills in troubleshooting and communication. This is a fixed-term national employment with possible travel.

Qualifications

• At least 2 years of experience in IT support or a similar role.
• Professional certifications are a plus.
• Knowledge of basic cybersecurity best practices.

Responsibilities

• Maintain computer systems and servers.
• Ensure security and integrity of project data.
• Monitor server and network performance.

Skills

Troubleshooting and maintaining operating systems

Networking concepts (LAN/WAN, DNS, DHCP)

Proficiency in Microsoft Office 365

Analytical and problem-solving skills

Organizational and time management skills

Excellent communication skills

Customer-oriented mindset

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Tools

Windows

macOS

Linux

Active Directory

Office 365

Job description

Assignment: Fixed-term national employment agreement

Duration: 12 months, with the possibility of a contract extension

Commencement: ASAP

Location: Jakarta, with possibility of travelling to provinces

Remuneration: Based on Company regulations and salary scale

Applications:

• 1) A cover letter outlining your suitability for the role
• 2) CV
• 3) Details of three professional referees

Deadline: Sunday, 14 December 2025

About Us

Widya Erti Indonesia is focusing on the education, agriculture, and community development sector by providing learning opportunities and empowering rural marginal communities to responsibly and sustainably care for environment. WEI project areas are in Sumatra, Kalimantan, Sulawesi, Java, and other part of Indonesia, with the head office located in Jakarta.

Objective

Technology-driven IT Support who integrates technical acumen with problem-solving expertise to expand IT operations. Solid knowledge in information system and communication network maintenance, installation, troubleshooting, administrative support, and user management. Highly effective team player, with proven success in quality control, customer service, technical support, and operations analysis.

Duties and Responsibilities

The IT Officer is based in Jakarta and reports directly to the People and Culture Development Manager. The Officer is responsible for managing and providing leadership in the design, development, integration and maintenance of all project computer and information systems in Jakarta and regional offices. S/he ensures that all project systems are compatible with and linked WEI Office and Client systems, as appropriate. The responsibilities of the IT Officer include but are not limited to:

• Maintain computer systems and servers, including trouble-shooting computer software and hardware problems and preparing computers for use by staff;
• Ensure security and integrity of all project data storage and computer systems;
• Ensure project equipment and applications, including off-the-shelf applications, systems, and software, are up-to-date;
• Monitor server and network performance, including hardware and software usage patterns and modify network configuration to ensure maximum efficiency and security;
• Identify training needs and instruct staff on use of computer programs and applications, including written instructions on the use of systems, software and hardware;
• Draft IT policies, procedures, and systems are updated and secure;
• Manage IT assets of the program
• Maintain Program Database
• Manage communication between the WEI Office and IT Client;
• Other duties consistent with the overall focus of the assignment as assigned by the People and Culture Development Manager

Selection Criteria (Qualification)

• A bachelor’s degree in Computer Science, Information Technology, or a related field is often required.
• At least 2 years of experience in IT support or a similar role is preferred.
• Proficiency in troubleshooting and maintaining operating systems such as Windows, macOS, and sometimes Linux.
• Solid understanding of networking concepts like LAN/WAN, DNS, and DHCP.
• Experience with Microsoft Office 365, including tools like Teams and OneDrive, and user account management in Active Directory.
• Ability to install, configure, and troubleshoot hardware like desktops, laptops, and peripherals.
• Knowledge of basic cybersecurity best practices and data protection principles.
• Professional certifications
• Excellent verbal and written communication skills to explain technical issues to non-technical users.
• Strong analytical and problem-solving skills to diagnose and resolve technical issues effectively.
• A customer-oriented mindset with patience and a positive attitude towards helping users.
• Strong organizational and time management skills to handle multiple tasks and prioritize effectively.
• Ability to work both independently and collaboratively in a team environment.

How to Apply

Please send cover letter and CV describing your qualities and experiences to [e-mail] with “IT Officer_Applicant Full Name” in the subject line, and please using this format for your file, Full Name_CV or Full Name_Application (i.e. Luna Maya_CV, Luna Maya_Application).

Only shortlisted candidates will be contacted directly