IT Officer

PT Ravant Creative Studios; Jakarta Selatan; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

PT Ravant Creative Studios in Jakarta is seeking an IT support professional to deliver comprehensive technical help, maintain infrastructure, and drive digitalization initiatives across the organization. You will troubleshoot hardware and software, manage user accounts and licenses, back up data, and support cyber hygiene while collaborating with vendors and guiding staff on best practices.

Diploma (D3) or Bachelor's degree in IT-related fields and at least 1 year of IT support experience are

Qualifications

• Diploma (D3) or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• At least 1 year of experience in IT support or helpdesk; fresh graduates with relevant skills and a portfolio are welcome.

Responsibilities

• Provide IT support for hardware, software, and network issues, and track incidents through to resolution.
• Install, configure, monitor, and maintain IT infrastructure, network equipment, and internet connectivity.
• Manage user accounts, access permissions, software licenses, email platforms (Microsoft 365/Google Workspace), domains, hosting, and NAS storage.
• Maintain websites, internal applications, and databases, including regular backups and basic cybersecurity measures.
• Maintain IT asset records and technical documentation, coordinate with vendors, and prepare regular reports on incidents, device performance, and IT projects.
• Guide employees on using IT devices and systems, and promote safe digital practices.
• Support digitalization projects and introduce technology solutions to improve daily workflows.

Skills

Windows/macOS

Troubleshooting

Networking basics

MS 365 admin

Google Workspace admin

Education

Diploma/D3 or Bachelor's in IT

Tools

NAS storage

DNS/DHCP basics

Website maintenance

Job description

This is an IT support role responsible for providing comprehensive technical support, managing IT infrastructure, and supporting the organization's digitalization initiatives.

Key responsibilities

Provide IT support for hardware, software, and network issues, and track incidents through to resolution

Install, configure, monitor, and maintain IT infrastructure, network equipment, and internet connectivity

Manage user accounts, access permissions, software licenses, email platforms (Microsoft 365/Google Workspace), domains, hosting, and NAS storage

Maintain websites, internal applications, and databases, including regular backups and basic cybersecurity measures

Maintain IT asset records and technical documentation, coordinate with vendors, and prepare regular reports on incidents, device performance, and IT projects

Guide employees on using IT devices and systems, and promote safe digital practices

Support digitalization projects and introduce technology solutions to improve daily workflows

Requirement

Diploma (D3) or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field

At least 1 year of experience in IT support or helpdesk (fresh graduates with relevant skills and a portfolio are welcome to apply)

Working knowledge of computer hardware, Windows/macOS, basic networking (LAN, DHCP, DNS, and routing), and troubleshooting office devices

Familiarity with Microsoft 365 and Google Workspace administration, cloud storage, network-attached storage (NAS), and basic data security practices, including backups, access permissions, and antivirus protection

Basic knowledge of domain management, hosting/VPS, website maintenance, or databases is a plus