IT M365 Engineer Supervisor (Shifting Work) - IT Solutions - Jakarta (B-124796)

RGF HR Agent Indonesia; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

An IT Solutions company in Jakarta is seeking an experienced IT M365 Engineer Supervisor to manage M365 operations and a technical team. Candidates should have a Bachelor's degree in Information Technology and a minimum of 4 years of experience in Microsoft 365 administration. Strong leadership and communication skills are essential. This role involves shifting work hours and supporting various M365 functionalities.

Qualifications

• Minimum Bachelor's degree in IT or equivalent.
• 4 years of experience in Microsoft 365 administration.
• Deep understanding of M365 architecture and security.

Responsibilities

• Supervise day-to-day operations of M365 environment.
• Manage a small technical team and delegate tasks.
• Provide regular reports to IT Manager.

Skills

Microsoft 365 administration

Team management

Troubleshooting

Excellent communication

Leadership

Education

Bachelor’s degree in Information Technology

Job description

IT M365 Engineer Supervisor (Shifting Work) - IT Solutions - Jakarta (B-124796)

Our client is an IT Solutions company. Currently, they are looking for an IT M365 Engineer (Supervisor).

Job Responsibilities

• Supervise day‑to‑day operations of M365 environment (Exchange Online, SharePoint, Teams, OneDrive, Power Apps, Power BI).
• Manage a small technical team and delegate daily tasks effectively.
• Ensure timely resolution of tickets and monitor performance metrics via ServiceNow.
• Perform advanced troubleshooting and coordinate with vendors or regional IT for escalated cases.
• Conduct user training sessions and awareness programs related to Microsoft 365 tools.
• Review and update system configuration documents, policies, and license management.
• Support project implementations, migrations, or upgrades within the Microsoft ecosystem.
• Provide regular reports to IT Manager on system health and operation efficiency.
• Other tasks as assigned.

Job Requirements

• Min. Bachelor’s degree in Information Technology or equivalent.
• 4 years of experience in Microsoft 365 administration or IT support.
• Deep understanding of M365 architecture, Power Platform, and security management.
• Excellent coordination, leadership, and communication skills.
• Experience managing small IT operation teams and working with global IT counterparts.
• Willing to do shifting work.

Only CV in English will be processed.