IT M365 Engineer (Supervisor) - IT Solutions - Jakarta (B-124796)

RGF HR Agent Indonesia; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A recruiting agency in Jakarta is looking for an IT M365 Engineer (Supervisor) to supervise M365 operations and manage a small technical team. The ideal candidate will have a Bachelor's degree in IT and at least 4 years of experience in M365 administration. Key responsibilities include advanced troubleshooting, training users on Microsoft 365 tools, and coordinating with global IT counterparts. This role offers an opportunity to lead and innovate in a supportive environment.

Qualifications

• Minimum 4 years of experience in Microsoft 365 administration or IT support.
• Deep understanding of M365 architecture and security management.
• Experience managing small IT operation teams.

Responsibilities

• Supervise day-to-day operations of M365 environment.
• Manage small technical team and delegate daily tasks effectively.
• Conduct user training sessions related to Microsoft 365 tools.

Skills

M365 administration

Team management

Excellent communication

Troubleshooting

Education

Bachelor’s degree in Information Technology

Tools

Microsoft 365

ServiceNow

Job description

IT M365 Engineer (Supervisor) - IT Solutions - Jakarta (B-124796)

Our client is a IT Solutions company. Currently, they are looking for a IT M365 Engineer (Supervisor).

Job Responsibilities

• Supervise day-to-day operations of M365 environment (Exchange Online, SharePoint, Teams, OneDrive, Power Apps, Power BI).
• Manage small technical team and delegate daily tasks effectively.
• Ensure timely resolution of tickets and monitor performance metrics via ServiceNow.
• Perform advanced troubleshooting and coordinate with vendors or regional IT for escalated cases.
• Conduct user training sessions and awareness programs related to Microsoft 365 tools.
• Review and update system configuration documents, policies, and license management.
• Support project implementations, migrations, or upgrades within the Microsoft ecosystem.
• Provide regular reports to IT Manager on system health and operation efficiency.
• Other tasks as assigned.

Job Requirements

• Min. Bachelor’s degree in Information Technology or equivalent.
• 4 years of experience in Microsoft 365 administration or IT support.
• Deep understanding of M365 architecture, Power Platform, and security management.
• Excellent coordination, leadership, and communication skills.
• Experience managing small IT operation teams and working with global IT counterparts.
• [Only CV in English will be processed]