IT M365 Engineer (Specialist) - IT Solutions - Jakarta (B-124794)

RGF HR Agent Indonesia; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading IT solutions provider in Jakarta is seeking an IT M365 Engineer (Specialist). Responsibilities include providing support for Microsoft 365 services, troubleshooting user issues, and monitoring system performance. Ideal candidates should have a Bachelor's in IT and 2–3 years of relevant experience. This role requires strong analytical skills and good communication in English and Bahasa Indonesia.

Qualifications

• Minimum Bachelor’s degree in Information Technology or equivalent.
• 2–3 years of experience in Microsoft 365 administration or IT support.
• Familiar with Exchange Online, Teams, SharePoint, and OneDrive configuration.

Responsibilities

• Provide daily operational support for Microsoft 365 services.
• Troubleshoot and resolve user issues related to M365 environment.
• Monitor system performance and assist in log analysis.
• Collaborate with IT helpdesk and end-users to resolve incidents.

Skills

Microsoft 365 administration

Troubleshooting

Analytical skills

Communication in English

Teamwork

Education

Bachelor’s degree in Information Technology

Tools

ServiceNow

Microsoft 365 services

Job description

IT M365 Engineer (Specialist) - IT Solutions - Jakarta (B-124794)

Our client is a IT Solutions company. Currently, they are looking for a IT M365 Engineer (Specialist).

Job Responsibilities

• Provide daily operational support for Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive, Power Apps, Power BI).
• Troubleshoot and resolve user issues related to M365 environment.
• Monitor system performance and assist in log analysis.
• Collaborate with IT helpdesk and end-users to resolve incidents.
• Handle ticketing using ServiceNow or similar platform.
• Update and maintain documentation, configuration logs, and license records.
• Escalate complex issues to senior engineers or vendors when necessary.
• Other tasks as assigned.

Job Requirements

• Min. Bachelor’s degree in Information Technology or equivalent.
• 2–3 years of experience in Microsoft 365 administration or IT support.
• Familiar with Exchange Online, Teams, SharePoint, and OneDrive configuration.
• Strong analytical skills and attention to detail.
• Good teamwork and communication in English and Bahasa Indonesia.
• Only CV in English will be processed.

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