It Infrastructure Staff

Pt Biznet Gio Nusantara; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading IT service provider in Jakarta seeks an experienced IT Help Desk professional to manage client inquiries in Japanese and English. The candidate should have a strong background in information technology and customer service with proficiency in Microsoft tools. This role offers opportunities for professional growth in a collaborative work environment.

Qualifications

• Willing to learn IT systems and IT services.
• Able to handle inquiries in Japanese and English.
• Experience in customer service is a plus.

Responsibilities

• Handle inquiries from clients in Japanese and English.
• Act as a bridge between customers and internal teams.
• Make regular reports to management.

Skills

Business Japanese minimal N2 proficiency

Conversational English

Microsoft Skills

Analytical skills

Education

S1 from Information Technology or related field

Tools

Microsoft Windows

Microsoft Office 365

Job description

IT Help Desk

Jakarta, Jakarta IDR20000000 - IDR40000000 Y Talent Insider

Posted today

Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.

Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.

Responsibilities

• Handling for project (Contact group companies to check and maintain the Laptop/PC conditions and maintenance)
• Handle inquiries from the clients in Japanese and English
• Response to customer's complain or problem
• Act as a bridge for customer and internal team
• Make regular report to management
• Other responsibilities as needed

Requirements

• Business Japanese minimal N2 proficiency and Conversational English
• Willing to do shift work and learn IT system & IT Service
• Microsoft Skill

Help Desk Technical

Posted today

Qualifications

Qualification :

Help Desk Support Specialist

Jakarta, Jakarta IDR1200000 - IDR20000000 Y ASABA INNOTECH

Posted today

Job Description

• S1 from Information Technology, Information System or other relevant major education
• Fresh Graduate
• Basic understanding of computer systems, mobile devices, and other tech products.
• Familiarity with Microsoft Windows and Office 365 environments.
• Strong problem-solving and analytical skills

Customer Service Help Desk

Jakarta, Jakarta IDR2000000 - IDR4000000 Y PT Kepoo Solusi Indonesia

Posted today

IT Help Desk Support Specialist

Jakarta, Jakarta IDR40000 - IDR50000 Y Sinergi Performa Cipta

Posted today

About the Role

• To ensure smooth IT operations across the organization.
• The role involves troubleshooting software and hardware issues, managing Microsoft 365 environments, and maintaining system security and performance.
• We offer an international collaborative work environment with Japanese company and opportunities for professional growth.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven 2-3 years of working experience in providing help desk or IT support.
• Strong knowledge of Microsoft Office 365, networking, and operating systems.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficient in Windows and Mac OS environments.
• Customer-oriented attitude with a calm and professional demeanor.
• Ability to work independently and as part of a team.
• Willing to work WFO in Jakarta Office.

Information Technology Help Desk

Jakarta, Jakarta IDR15000000 - IDR30000000 Y Sinergi Performa Cipta

Posted today

About the Role

To ensure smooth IT operations across the organization.

The role involves troubleshooting software and hardware issues, managing Microsoft 365 environments, and maintaining system security and performance.

We offer an international collaborative work environment with Japanese company and opportunities for professional growth.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven 2-3 years of working experience in providing help desk or IT support.
• Strong knowledge of Microsoft Office 365, Networking, and Operating Systems.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficient in Windows and Mac OS environments.

Customer-oriented attitude with a calm and professional demeanor.

Ability to work independently and as part of a team

Willing to work WFO in Jakarta Office.

Help Desk Engineer Level Fresh Graduated

Jakarta, Jakarta IDR15000000 - IDR30000000 Y ASABA INNOTECH

Posted today

Qualifications

• S1 from Information Technology, Information System or other relevant major education
• Fresh Graduate
• Basic understanding of computer systems, mobile devices, and other tech products.
• Familiarity with Microsoft Windows and Office 365 environments.
• Strong problem-solving and analytical skills.

Job Desk

• Provide first-level technical support via phone, email, and chat.
• Troubleshoot and resolve IT issues related to hardware, software, and network connectivity.
• Assist with user account management (e.g., creation, password resets, access permissions).
• Install, and maintain desktop applications and operating systems (Windows/macOS).
• Document and track user requests and solutions in our ticketing system.
• Escalate complex issues to senior IT team members with detailed notes.
• Assist in setting up workstations for new employees.

Infrastructure Engineer – Deltadata Mandiri

Company Description

Deltadata Mandiri is an IT Consultant & System Integrator company based in Jakarta, Indonesia that focuses on enabling digital transformation through cutting‑edge next‑generation technology. From rapid application development to automation and enterprise integration, we strive to deliver high‑quality services. We believe in the power of focus, expertise, and continuous improvement in order to provide the best IT solutions in Indonesia.

Role Description

The Infrastructure Engineer will be responsible for designing, implementing, and maintaining the server virtualization environments and storage systems. You will ensure the availability, performance, and security of customer IT infrastructure, while also contributing to strategic planning and continuous improvement initiatives. Your expertise will be critical in supporting the scalability and reliability of our IT services.

Qualifications

• Minimal 5 years experience.
• Design, deploy, and manage virtual server environments using technologies such as VMware, Hyper‑V, or similar platforms.
• Design, deploy, and manage storage server such as NetApp, HPE, or similar platforms.
• Familiar with backup management system.
• Perform routine maintenance, updates, and patching of server and storage systems.
• Experience in HCI or Private Cloud implementation.
• Strong problem‑solving and analytical skills.
• Good understanding of IT infrastructure and systems.
• Excellent communication and teamwork skills.
• IT certifications (e.g., VMware, NetApp, Cisco) are a plus.
• Experience in the IT Consultant or System Integrator is preferred.
• Bachelor's degree in Computer Science or related field.

Infrastructure Engineer – Mekari

Jakarta, Jakarta IDR9000000 - IDR12000000 Y Mekari

Posted today

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Summary: We are seeking a skilled Infrastructure Engineer to join our team, focusing on supporting our on‑premise and private cloud (single‑tenant) customers. This role involves handling tasks of medium to low complexity, ensuring the smooth operation and maintenance of our infrastructure solutions. The ideal candidate will have a strong understanding of both cloud and on‑premise environments, with expertise in key technologies such as Kubernetes, containerization, Terraform, Ansible, Linux, and customer troubleshooting.

Responsibilities

• Infrastructure Management: Deploy, configure, and maintain on‑premise and private cloud infrastructure for our enterprise customers.
• Automation and Orchestration: Utilize tools like Terraform and Ansible to automate infrastructure provisioning and configuration, ensuring scalability and efficiency.
• Containerization: Manage and deploy containerized applications using Kubernetes, optimizing resource utilization and application performance.
• Troubleshooting and Support: Provide timely and effective technical support to customers, resolving infrastructure‑related issues and ensuring high availability.
• Collaboration: Work closely with the infrastructure team and other stakeholders to deliver seamless solutions to our customers.

Required Skills and Experience

• Cloud and On‑Premise Expertise: Proven experience managing both cloud‑based and on‑premise infrastructure environments.
• Kubernetes and Containerization: Strong knowledge of Kubernetes and container orchestration platforms, with experience in deploying and managing containerized applications.
• Infrastructure as Code (IaC): Proficiency in using Terraform or similar tools for infrastructure automation and provisioning.
• Configuration Management: Experience with Ansible or other configuration management tools for automating system configurations.
• Linux Administration: Solid understanding of Linux operating systems and administration tasks.
• Troubleshooting: Excellent problem‑solving skills and the ability to diagnose and resolve complex technical issues.
• Customer Focus: Strong communication and interpersonal skills, with a focus on delivering exceptional customer service.

Desired Skills

• Scripting: Experience with scripting languages (e.g., Bash, Python) for automation tasks.
• Monitoring: Familiarity with monitoring tools (e.g., Prometheus, Grafana) for infrastructure performance tracking.
• Networking: Understanding of networking concepts and protocols.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at (ENG) or (INA) to find the answers to commonly asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon

Infrastructure Engineer – Yourpay

Jakarta, Jakarta IDR4000000 - IDR12000000 Y Yourpay

Posted today

YOUR (formerly Yourpay) is a neobank focused on empowering and transforming the lives of underbanked mothers and families in rural areas of Indonesia. Our goal is to provide secure, affordable, and user‑friendly financial services to Indonesian migrant workers around the world. We offer a comprehensive platform for payments, transfers, lending, and savings, allowing users to access five pillars of financial transactions: payment, lending, insurance, investment, and saving. To date, we have served over 2 million transactions for more than 60,000 active users in Indonesia, Taiwan, Hong Kong, Singapore, and soon Malaysia and Saudi Arabia. Join us in revolutionizing financial inclusion and making a positive impact on communities.

Role Description

We are seeking an Infrastructure Engineer to join our team in Jakarta, Indonesia. This is a full‑time on‑site role where you will be responsible for designing, implementing, and maintaining our cloud and on‑premise infrastructure. You will be responsible for ensuring high availability, scalability, and security of our systems. This role requires expertise in cloud platforms, automation, networking, and infrastructure monitoring to support our development and production environments efficiently.

Responsibilities

• Design, build, and maintain scalable, reliable, and secure infrastructure for web and mobile applications.
• Manage cloud infrastructure