IT Helpdesk (Sumatera Utara)

Accord Innovations; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading tech company is seeking a Junior Talent Acquisition specialist in Medan. The role requires fluency in English, experience in user desktop support, and a basic understanding of technology. Candidates should have the ability to assist across departments and be ready to start immediately. Transportation and accommodation will be provided for short-term projects outside of Medan.

Benefits

Overtime payment for weekend duties

Transportation and accommodation provided

Qualifications

• Fluent in English for communication.
• Understanding of basic technology terms.
• Experience in user desktop support.
• Familiarity with cloud and IT security is advantageous.
• Willingness to support across different departments.

Responsibilities

• Handle software installation, testing, and troubleshooting.
• Provide IT support both in-person and remotely.
• Assist users with IT-related issues.

Skills

Fluent in English

Basic technology understanding

User desktop support

Familiarity with cloud technologies

IT security

Job description

Junior Talent Acquisition at Accord Innovation | Always Hiring!

REQUIREMENTS :

• Must be very fluent in English, especially for verbal and written communication.
• Must have fair understanding of basic technology terms.
• Proven experience in providing user desktop support, both offline (in-office) and online (remote).
• Familiarity with cloud technologies and IT security will be an advantage.
• Willing to provide IT support across any department, function, or project beyond formal job descriptions when required.

KEY RESPONSIBILITES :

• Software (inventaris, installation/uninstallation, testing, troubleshooting, and not including software coding at all).
• Businesssupports forITissues (users walk-in to MOITdesk (F2F) or users can be remotely assisted for anyIT-related issues, ticketing system, SLA ofHelpdeskbased on the ticket).

NOTE :

• Overtime payment will be applied for duties performed onsite during weekends or public holidays.
• Transportation and accommodation will be provided for candidates based in Medan when assigned to Sei Mangkei for short-term tasks/projects.
• Candidates must be able to start immediately (ASAP).
• Jenis pekerjaan: Kontrak
• Fungsi pekerjaan: Teknologi Informasi