It-Helpdesk (Project Based)

Gits (Pt Gits Indonesia) | Ai Agency; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading AI agency based in Jakarta is seeking an IT Helpdesk professional for a project-based role. Candidates should have a bachelor's degree in Information Technology and a minimum of 4 years of IT helpdesk experience. Strong problem-solving and communication skills are essential. The position requires night shifts, proficiency in Windows, and knowledge of basic network concepts. Immediate availability is preferred.

Qualifications

• Minimum 4 years of experience in IT Helpdesk or Information Technology.
• Good understanding of coding principles to effectively communicate with developers.
• Familiar with productivity software like Microsoft Office and Google Workspace.

Responsibilities

• Provide technical support and resolve IT issues.
• Communicate effectively with developers regarding coding principles.
• Collaborate with the team to ensure smooth operations.

Skills

Problem-solving skills

Verbal and written communication

Team collaboration

Education

Bachelor's degree in Information Technology or related field

Tools

Microsoft Office

Google Workspace

Security tools (antivirus, firewalls)

Job description

WE ARE HIRING

IT-HELPDESK (PROJECT BASED)

Requirements

• Bachelor's degree (S1) in Information Technology, Computer Science, or a related field.
• Minimum 4 year of experience in IT Helpdesk or Information Technology.
• Good understanding of coding principles to effectively communicate with developers.
• Willing to work night shifts.
• Proficient in Windows operating systems.
• Understand basic computer network concepts such as TCP/IP, DNS, and DHCP.
• Familiar with productivity software such as Microsoft Office and Google Workspace.
• Knowledgeable in basic network security concepts.
• Capable of using security tools like antivirus and firewalls.
• Possesses strong verbal and written communication skills.
• Able to collaborate effectively in a team environment.
• Demonstrates strong problem-solving skills and the ability to resolve issues efficiently.
• Has a positive personality, including patience and discipline.
• Available to work onsite and able to join immediately.