IT Head (Retail Industry)

PT Nityo Infotech; Jakarta Utara; On-site; IDR 1.002.841.000 - 1.337.122.000; Full time

Job summary

A leading retail technology provider is seeking an IT Head to oversee technology strategy and operations for retail stores across Indonesia. The role involves managing IT systems, leading cross-functional teams, and driving digital transformation initiatives. Ideal candidates will have over 10 years of experience in IT, with a strong background in retail and leadership roles. This position offers competitive benefits and the chance to impact retail technology significantly.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or related field; Master’s preferred.
• 10+ years of IT experience, with at least 5 years in leadership roles within the retail industry.
• Strong knowledge of retail business processes (POS operations, store systems, merchandising, promotions, inventory, warehousing).
• Hands‑on experience managing retail IT environments, including ERP (SAP preferred), CRM, POS, WMS, and e-commerce platforms.
• Proven experience leading IT operations and project delivery in multi‑store or omni‑channel environments.
• Solid understanding of IT governance, cybersecurity, cloud, and infrastructure.
• Strong leadership, stakeholder management, and communication skills.
• Ability to manage complex rollouts, tight timelines, and cross‑functional teams.

Responsibilities

• Develop and execute the company’s IT strategy to support retail business growth and omnichannel initiatives.
• Oversee daily IT operations, including infrastructure, networks, cybersecurity, applications, and store systems (POS, inventory management, CRM, ERP).
• Lead implementation, enhancement, and rollout of enterprise systems such as SAP, POS systems, WMS, and e-commerce platforms.
• Collaborate with business leaders to identify technology needs and deliver solutions.
• Ensure system uptime and service availability across all retail stores and warehouses.
• Manage IT governance, data security, and compliance across systems and vendors.
• Drive digital transformation initiatives, including automation, analytics, mobile solutions, and cloud migration.
• Lead and mentor IT teams, including application support, infrastructure, and cybersecurity.
• Manage IT budgets, vendor relations, procurement, and service level agreements (SLAs).
• Oversee project management and ensure successful delivery of IT projects within timeline and budget.
• Provide technology support during store openings, expansions, and system rollouts.

Job description

The IT Head oversees the end-to-end technology strategy, operations, and digital transformation initiatives across the retail organization. This role is responsible for managing IT systems that support retail stores, supply chain, merchandising, finance, and e-commerce channels. The IT Head leads cross-functional teams, ensures system reliability, drives innovation, and aligns technology investments with business goals to enhance customer experience and operational efficiency.

Key Responsibilities

• Develop and execute the company’s IT strategy to support retail business growth and omnichannel initiatives.
• Oversee daily IT operations, including infrastructure, networks, cybersecurity, applications, and store systems (POS, inventory management, CRM, ERP).
• Lead implementation, enhancement, and rollout of enterprise systems such as SAP, POS systems, WMS, and e-commerce platforms.
• Collaborate with business leaders (Retail Operations, Finance, Supply Chain, Marketing) to identify technology needs and deliver solutions.
• Ensure system uptime and service availability across all retail stores and warehouses.
• Manage IT governance, data security, and compliance across systems and vendors.
• Drive digital transformation initiatives, including automation, analytics, mobile solutions, and cloud migration.
• Lead and mentor IT teams, including application support, infrastructure, and cybersecurity.
• Manage IT budgets, vendor relations, procurement, and service level agreements (SLAs).
• Oversee project management and ensure successful delivery of IT projects within timeline and budget.
• Provide technology support during store openings, expansions, and system rollouts.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or related field; Master’s preferred.
• 10+ years of IT experience, with at least 5 years in leadership roles within the retail industry.
• Strong knowledge of retail business processes (POS operations, store systems, merchandising, promotions, inventory, warehousing).
• Hands‑on experience managing retail IT environments, including ERP (SAP preferred), CRM, POS, WMS, and e-commerce platforms.
• Proven experience leading IT operations and project delivery in multi‑store or omni‑channel environments.
• Solid understanding of IT governance, cybersecurity, cloud, and infrastructure.
• Strong leadership, stakeholder management, and communication skills.
• Ability to manage complex rollouts, tight timelines, and cross‑functional teams.