IT Business Analyst

PT Salva Teknologi Digital; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading digital technology firm in Indonesia is seeking an experienced IT Business Analyst to bridge technical teams and business needs within the life insurance sector. The ideal candidate will have a Bachelor's degree in information systems and at least 4 years of experience in business analysis. Responsibilities include documenting business requirements, facilitating design discussions, and ensuring stakeholder engagement. The role demands strong analytical capabilities and familiarity with business analysis methodologies.

Qualifications

• Minimum 4 years of Business Analyst experience in the insurance industry.
• Strong understanding of life insurance concepts and operations preferred.
• Ability to translate technical concepts into clear business language.

Responsibilities

• Collaborating with stakeholders to understand business processes.
• Documenting business requirements and translating them for IT.
• Preparing and managing business requirements documents.

Skills

Business analysis practices

Process mapping and business modeling

Business requirements documentation

Wireframing and mock-up tools

Agile/Scrum delivery

Issue tracking tools

Education

Bachelor's degree in information systems or related field

Tools

Balsamiq

Figma

JIRA

Confluence

Job description

Overview

The IT Business Analyst will be responsible for, but not limited to:

Responsibilities

• Collaborating with business users and stakeholders to understand the business model, processes, and high‑level requirements, especially in life insurance (e.g., new business, policy servicing, billing, claims, underwriting).
• Defining, analyzing, and documenting business requirements and translating them into clear functional specifications/user stories for the IT development team.
• Bridging business needs and technical teams by articulating end‑to‑end business flows, use cases, and functional impacts across related systems.
• Preparing and managing business requirements documents (BRD/FRD/FSD) and ensuring traceability from requirements to solution design and testing.
• Proposing options and recommendations for functional solutions, including process improvement, workarounds, and workflow optimization to maximize business value.
• Supporting solution design discussions with IT System Analysts, Developers, and Architects to ensure the proposed solution meets business objectives and constraints.
• Preparing detailed UAT scenarios and test cases, coordinating and assisting users during UAT execution, and helping to manage defect triage and closure.
• Providing regular progress reports on assigned projects and BAU (Business as Usual) enhancements, including risk/issues and mitigation plans.
• Ensuring all analysis and requirements are aligned with internal policies, audit requirements, and relevant regulatory expectations for life insurance.

Education

Bachelor2s degree in information systems, Information Technology, Computer Science, or a related field.

Working Experience

• Minimum 4 years of Business Analyst experience in the insurance industry, with at least 2 years at a similar level (Senior Officer or equivalent).
• Hands‑on experience in IT projects related to life insurance applications (e.g., policy administration, claims management, billing, customer portals, or related systems).

Technical & Functional Skills

• Strong understanding of business analysis practices and methodologies (e.g., BABOK framework).
• Ability to perform process mapping and business modelling (e.g., BPMN, swimlane diagrams, use case diagrams).
• Experience in preparing and maintaining BRD/FRD/FSD, user stories, acceptance criteria, and other BA deliverables.
• Experience with wireframing / mock‑up tools (e.g., Balsamiq, Figma, Axure, or similar) to visualize screens and user journeys.
• Familiarity with diagramming tools (e.g., Visio, Draw.io, or similar).
• Exposure to SDLC and Agile/Scrum delivery (e.g., working with product backlog, sprint planning, daily stand‑ups, reviews, and retrospectives).
• Experience using issue tracking / collaboration tools (e.g., JIRA, Confluence, or similar) is an advantage.
• Understanding of life insurance concepts and operations (e.g., products, riders, premium, surrender, claim lifecycle) is strongly preferred.

Business & Analytical Skills

• Strong analytical and strategic thinking skills, able to break down complex business problems into structured requirements.
• Ability to gather, analyze, and document business requirements from multiple stakeholder groups.
• Ability to identify process gaps, inefficiencies, and improvement opportunities and propose practical, business‑oriented solutions.

Project & Stakeholder Management

• Experience in managing or coordinating IT/Business projects as a Business Analyst.
• Ability to work with cross‑functional teams (business users, IT, operations, vendors).
• Comfortable facilitating workshops, meetings, and walkthroughs with stakeholders at various levels.

Communication & Interpersonal Skills

• Excellent verbal and written communication skills.
• Good English communication (verbal and written) is preferable.
• Ability to translate technical concepts into clear business language and vice versa.
• Strong stakeholder management and influencing skills.
• Able to collaborate effectively with business, IT, and vendor teams.

Additional Qualifications (Nice to Have)

• Experience with insurance core systems or related enterprise applications.
• Knowledge of IT governance, risk management, and compliance within financial services.
• BABOK/CBAP or other Business Analysis certifications are an advantage.