It Application Support

Pt Inovasi Daya Solusi; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology solutions company in Jakarta is seeking a technical support specialist to provide first-level support during operational incidents. Responsibilities include monitoring system behavior, escalating bugs to the development team, and extracting data from logs. The ideal candidate should have at least 1 year of relevant experience and possess strong communication skills to work effectively with both technical and non-technical stakeholders.

Qualifications

• Minimum of 1 year of experience in TechOps, Software Development, System Administration, and Operations.
• Familiarity with financial transaction flows.
• Ability to document investigation steps clearly.

Responsibilities

• Act as first-level technical support during operational incidents.
• Escalate potential bugs to the engineering team.
• Monitor and analyze system/application behavior.

Skills

Technical support

Data organization

Clear communication

Incident response

Collaboration

Education

Diploma 3 / Bachelor's Degree in Computer Science or equivalent

Tools

Datadog

System logs

Application logs

Job description

Job Description

Act as first-level technical support for log investigation during operational incidents or error reports. Escalate potential bugs or abnormal system behavior to the engineering/development team as needed. Extract and organize data from logs to support operational needs. Monitor and analyze system/application from various sources (e.g., Log, Datadog).

Requirements

• Diploma 3 / Bachelor's Degree in Computer Science or equivalent
• Having a minimum of 1 year of experience in TechOps, Software Development, System Administration, and Operations
• Familiarity with financial transaction flows (e.g., inquiry & payment processing, balance checking, settlement)
• Experience working with system logs, application logs, or monitoring tools (e.g., Datadog)
• Ability to respond quickly and accurately during incidents or service disruptions
• Clear written and verbal communication, especially in documenting investigation steps and explaining technical findings to non-technical stakeholders
• Able to work independently or collaboratively in a fast-paced and operationally critical environment
• Willing to be on-call or provide support outside of regular hours during high-impact incidents (if needed)