Interpreter - Mandarin - Work-From-Home (Indonesia)

Teleperformance Malaysia Sdn Bhd; Daerah Khusus Ibukota Jakarta; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading language services provider in Indonesia is seeking a skilled language interpreter to facilitate communication between individuals with language barriers. The role involves handling telephone and video calls, requiring excellent listening, retention, and neutral communication skills. Candidates must have B2 CEFR English proficiency and be bilingual in other required languages. This position offers the flexibility of permanent remote work.

Qualifications

• B2 CEFR English Level and bilingual in other required languages.
• Ability to explain cultural concepts to avoid miscommunication.
• Ability to work from home on a permanent basis.

Responsibilities

• Provide language interpretation for individuals with language barriers.
• Handle telephone or video calls and render meaning in consecutive mode.
• Process information quickly while being professional.

Skills

Excellent listening skills

Retention skills

Note-taking skills

Cultural sensitivity

Ability to remain neutral

Ability to follow instructions

Credibility establishment

Bilingual proficiency

Job description

Job Description

Provide language interpretation from one language to another for individuals with language barriers to understand and communicate with each other. Handle telephone or video calls on demand and render the meaning of conversations in consecutive mode between speakers of English. Process information quickly and concisely, recognize sensitive cultural differences, and always remain professional and courteous.

Scope of Work

• Healthcare
• Government
• Insurance
• Finance
• Utilities
• Travel and Hospitality
• 911 emergency services
• Law Enforcement
• Courts
• General Business

Requirements

• Excellent listening, retention, and note‑taking skills to maintain a high level of accuracy.
• Ability to concentrate, remain detached from the conversation, and stay neutral and objective.
• Ability to quickly establish personal credibility.
• Ability to follow client’s instructions closely.
• Ability to explain certain cultural concepts to avoid miscommunication, with the client’s permission or at request.
• Proficiency: B2 CEFR English Level and bilingual in other required languages.
• Ability to work from home on a permanent basis.