Information Technology Support Officer

Digital Twin Geotechnical; Kota Yogyakarta; Remote; IDR 300.000.000 - 400.000.000; Part time

Job summary

A technology solutions provider in Yogyakarta is seeking an ICT Support Officer for a remote, casual/on-call position. The role involves maintaining connections to client sites, providing technical support, and managing IT systems. The ideal candidate has a Bachelor's degree in IT, strong problem-solving skills, and experience in troubleshooting and supporting end-users. This position offers an opportunity to work in a dynamic remote environment, providing essential ICT services.

Qualifications

• Experience with IT systems, networks, and software.
• Proficiency in setting up and maintaining hardware and software.
• Ability to provide training and support to end-users on ICT tools.

Responsibilities

• Maintain remote connection to client sites.
• Provide technical support, troubleshooting, and resolve ICT issues.
• Set up hardware and software, monitor system performance.

Skills

Technical support and troubleshooting skills

Strong communication and problem-solving skills

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Job description

Company Description

Digital Twin Geotechnical represents a technology agnostic approach for remote geotechnical monitoring, combining short-term safety-critical radar monitoring and continuous long-term monitoring with various geotechnical technologies and sensor types.

DTG offers next-generation remote geotechnical monitoring and technical services. We provide end-to-end solutions through commercial partnerships, collaboration, research, and innovation, catering to diverse geotechnical monitoring needs. Our offerings include InSAR and Optical satellite data for a wide array of Earth Observation mining applications, backed by professional 24/7 real-time monitoring and reporting services.

Role Description

This is a casual/on-call remote role for an ICT Support Officer. The ICT Support Officer will be responsible for maintaining remote connection to client sites, providing technical support, troubleshooting, and resolving ICT issues. The role will involve managing and maintaining IT systems, networks, and software, providing support to end-users, and ensuring the smooth operation of communication and information systems. Additional responsibilities include setting up hardware and software, monitoring system performance, and providing training to staff on ICT tools and best practices.

Qualifications

• Technical support and troubleshooting skills
• Experience with IT systems, networks, and software
• Proficiency in setting up and maintaining hardware and software
• Ability to provide training and support to end-users on ICT tools
• Strong communication and problem-solving skills
• Relevant certifications in ICT or related fields
• Experience in the geotechnical or mining industry is a plus
• Bachelor's degree in Information Technology, Computer Science, or related field