Indonesia Cash Operations Manager - Associate

Jpmorgan Chase; Indonesia; On-site; IDR 360,000,000 - 720,000,000; Full time

Job summary

Indonesia Cash Operations Manager - Associate di Jpmorgan Chase memimpin tim dalam operasional kas harian, termasuk reconciliations nostro dan wash accounts, pemeliharaan akun, serta pemrosesan pajak klien. Peran ini menuntut pengalaman luas di operasi pembayaran, kemampuan membangun kontrol yang kuat, dan peningkatan proses berkelanjutan.

Anda akan bekerja dengan pemangku kepentingan internal secara lintas fungsi, membimbing anggota tim, serta mengawasi implementasi solusi otomasi untuk

Qualifications

• Gelar sarjana di bidang terkait.
• Minimal 8 tahun pengalaman relevan di operasi kas atau pembayaran pada lembaga keuangan.
• Pengalaman manajemen tim dengan memimpin, membimbing, dan mengembangkan tim operasional.

Responsibilities

• Memimpin dan membimbing anggota tim, menetapkan ekspektasi, dan mendukung pertumbuhan serta kinerja mereka.
• Menyusun dan memilik reconciliations harian Nostro dan Wash accounts, menyelidiki dan menyelesaikan breaks sesuai tenggat.
• Mengelola pemeliharaan akun end-to-end, termasuk setup akun, billing, dan fasilitas.
• Memproses pembayaran pajak klien secara akurat dan tepat waktu.
• Memantau dan mengelola pesan SWIFT masuk/keluar.
• Melakukan verifikasi tanda tangan dan pemeriksaan panggilan sesuai kontrol internal.
• Memelihara SOP dan memastikan kepatuhan tim terhadap perubahan proses.
• Mencari tugas manual berulang dan merancang alur kerja otomatis untuk mengurangi waktu siklus.
• Bermitra dengan lini bisnis untuk memperlancar pengumpulan dan validasi dokumen yang diperlukan.
• Mendukung tes peningkatan sistem dan bekerja sama dengan tim TI untuk menyelesaikan isu.
• Memantau persyaratan regulasi dan menerapkan pembaruan pada aktivitas pemrosesan harian.

Skills

People management

Cash operations

Regulatory compliance

Stakeholder management

Process improvement

Problem solving

English communication

Leadership

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Indonesia Cash Operations Manager - Associate

Perusahaan : Jpmorgan Chase Jenis Pekerjaan : Full-Time Indonesia JobCopilot will tailor your resume and auto-fill the application

Deskripsi Pekerjaan - Indonesia Cash Operations Manager - Associate

Description

Join a team where your payments expertise, leadership, and problem-solving mindset make a real difference every day. In Payment Operations, you will take ownership of daily cash operations while leading and developing a team to deliver accurate, well-controlled outcomes. This is a mid-to-senior level role suited for someone who brings solid hands‑on experience, leads by example, and is motivated to improve how things get done in a fast-paced, globally connected environment.

As a Cash Operations Manager (Associate) within the Payments Operation, you will lead a team responsible for daily cash operations including nostro and wash account reconciliations, account maintenance, client tax processing, and SWIFT message management. You will maintain strong controls, ensure regulatory compliance, and drive automation and process improvement initiatives. You will coach and develop team members, coordinate across internal stakeholders, and bring the ownership and judgement expected of a seasoned operations professional.

Job responsibilities

• Lead and coach team members, setting clear expectations and supporting their growth and performance.
• Prepare and own daily reconciliations of nostro and wash accounts, investigating and resolving breaks within agreed timelines.
• Manage account maintenance end-to-end, including account setup, billing setup, and facility setup.
• Process client tax payments accurately and on time.
• Monitor and manage incoming and outgoing SWIFT messages.
• Conduct signature verification and call‑back checks for payment and non-payment instructions in line with internal controls and segregation of duties.
• Maintain and update standard operating procedures to reflect the latest process changes and ensure team adherence.
• Identify repetitive manual tasks and design automated workflows to reduce turnaround time and minimize errors.
• Partner with lines of business to streamline collection and validation of required documentation.
• Support system enhancement testing and collaborate with technology teams to resolve issues.
• Monitor regulatory requirements and apply updates to daily processing activities.

Required qualifications, capabilities, and skills

• Bachelor's degree
• Minimum 8 years of relevant experience in cash operations or payments within a financial institution.
• Proven people management experience, including leading, coaching, and developing a team in an operations environment.
• Strong understanding of controls and compliance with corporate policies and regulatory requirements relevant to payment operations.
• Ability to work independently, manage multiple priorities, and perform well in a high-volume environment.
• Risk and control mindset, with the ability to identify issues, elevate appropriately, and drive resolution.
• Strong problem-solving skills with the ability to identify root causes and implement practical solutions.
• Good stakeholder management and project coordination skills.
• Excellent written and spoken communication skills in English as the firm works with global stakeholders

Preferred qualifications, capabilities, and skills

• Experience in account services, payments, or reconciliation functions within banking operations.
• Proven ability to investigate and resolve nostro and wash account breaks, including root‑cause analysis.
• Proficiency in Microsoft Excel, including pivot tables, lookups, and data cleaning.
• Comfort working with large datasets with attention to field‑level details such as value dates, references, and routing codes.
• Basic understanding of cash management products and anti‑money laundering regulations.
• Familiarity with automation tools or process improvement methodologies.

Tentang Perusahaan

Jpmorgan Chase

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years an…

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