Incubation Associate, East java

Grab; Ketintang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading superapp company in East Java is seeking a Merchant Operations role to enhance merchant experiences. This position requires a Bachelor's degree and proficiency in both Bahasa and English, alongside operational experience. You will manage community operations, create engaging training materials, and streamline processes for merchants. Full onsite placement in Surabaya is required. The company offers various benefits, including life and medical insurance, fostering a supportive work environment.

Benefits

Term Life Insurance

Medical Insurance

Flexible benefits package (GrabFlex)

Parental leave

Birthday leave

Volunteering leave

Grabber Assistance Programme

Qualifications

• Minimum of 1 year of experience in Operations.
• Ability to develop training materials and initiatives.
• Experience in processing and translating data to insights.

Responsibilities

• Lead the Merchant Incubation team for excellent merchant experience.
• Build workflows to improve operational processes.
• Manage merchant community operations smoothly.
• Educate Grab merchant-partners on product features.

Skills

Fluent in Bahasa

Fluent in English

Data processing

Microsoft Office

Google Workspace

Education

Bachelor's Degree

Job description

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

You will sit within the Merchant Operational team in GrabFood East Java. It is an established team responsible for leading crucial projects that affect the lives of our partners in East Java. Your team will be made up of different functions focusing on Merchants and Incubation. If you are looking for an opportunity to work with some of the brightest minds in this industry and affect society, then you should join our team!

Get to Know the Role

Part of the core GrabFood East Java Team. Support the Region Commercial Manager and Merchant Operations team to improve the Grab merchant experience from identifying merchants' pain points, developing training materials and initiatives to improve merchant activation and engagement online and offline. You will be reporting to the manager and the role will be fully onsite. The role will be contract.

The Critical Tasks You Will Perform

• Lead the Merchant Incubation team to provide a world-class experience for merchants.
• Build excellent workflows to improve operational processes and merchant engagement experience.
• Manage smooth running of merchant community operations.
• Work with multiple stakeholders to support SMB merchant incubation and support.
• Educate and train Grab merchant-partners about the latest product features through clear and engaging communication plans.

Qualifications

What Essential Skills You Will Need

• A minimum of Bachelor's Degree, 1+ years of experience in Operations
• Ability to speak Bahasa & English
• Experienced in planning and building complex tasks.
• Experienced in processing and translating data into insights that will be used to address merchant pain points and improve the merchant experience.
• Experience on using Microsoft Office and Google workspace
• Placement in Surabaya

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.