HR Operations Supervisor

PT. Softex Indonesia; Sidoarjo; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A multinational corporation is seeking an HR Operations Lead to manage HR services while ensuring compliance with regulations. The role requires a Bachelor's Degree in HR Management, Psychology, IT or equivalent, along with 2 years of experience. Responsibilities include overseeing the employee lifecycle, managing health insurance, and driving HR efficiency initiatives. The position is based in Sidoarjo.

Qualifications

• Bachelor’s Degree in HR Management, Psychology, IT or equivalent.
• At least 2 years of relevant experience.
• Strong proficiency in Excel and design graphic tools.
• Solid understanding of HR processes with strong analytical and problem-solving skills.
• Ability to work with multiple stakeholders and handle sensitive information.

Responsibilities

• Lead and optimize HR operational services while ensuring compliance with regulations.
• Manage the employee lifecycle processes and maintain accurate personal data.
• Oversee health insurance administration, including registration and claim resolution.
• Ensure accuracy and timeliness of attendance and overtime data input.
• Supervise the preparation and distribution of standard employee letters.
• Manage expatriate permit processes and coordinate with relevant parties.
• Drive continuous improvement initiatives to enhance HR operational efficiency.
• Analyze HR operational reports to track performance metrics.

Skills

HR processes

Excel proficiency

Graphic design tools

Analytical skills

Problem-solving skills

Education

Bachelor’s Degree in HR Management, Psychology, IT

Job description

Key Responsibilities:

• Lead and optimize HR operational services while ensuring compliance with regulations.
• Manage the employee lifecycle processes (e.g., probation, promotion, rotation) and maintain accurate personal data in both digital and physical formats.
• Oversee health insurance administration (BPJS and private), including registration, data validation, and claim resolution, through active coordination with internal teams and external parties.
• Ensure accuracy and timeliness of attendance and overtime data input, and conduct review and reporting for all employees.
• Supervise the preparation and distribution of standard employee letters (employment contracts, reference letters, etc.), both digitally and manually, in accordance with government regulations and company policies.
• Manage expatriate permit processes and coordinate with relevant parties.
• Drive continuous improvement initiatives to enhance HR operational efficiency.
• Analyze HR operational reports to track performance metrics and support decision-making.
• Etc.

Requirements:

• Bachelor’s Degree in HR Management, Psychology, IT or equivalent.
• At least have 2 years of relevant experience.
• Strong proficiency in Excel and design graphic tools.
• Solid understanding of HR processes with strong analytical and problem-solving skills.
• Ability to work with multiple stakeholders, handle sensitive information, and present insights effectively.
• Willing to be placed in Sidoarjo Plant.