Housekeeping Team Leader - Park Hyatt Jakarta

Hyatt Hotels Corporation; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading international hotel chain is seeking a Housekeeping employee in Jakarta who will ensure guest rooms meet brand standards and provide excellent customer service. Candidates should have a degree in Hospitality or Business Management and at least one year of experience in a similar role. Strong leadership and communication skills are essential for success in this position.

Qualifications

• Indonesian Nationality with a degree in Hospitality or Business Management.
• Minimum 1 year experience in a similar position in a 5-star International Hotel Chain.
• Strong in leadership and business acumen.

Responsibilities

• Reports complaints or problems to Housekeeping Assistant Manager.
• Ensures a high level of customer service is maintained.
• Ensures guest rooms meet Hyatt Brand Standards.

Skills

Leadership

Guest service mindset

People management

Communication skills

Education

Degree in Hospitality or Business Management

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Park Hyatt Park Hyatt Jakarta ID - JW - Jakarta

Housekeeping/Laundry

Hourly/Entry Level Employee

Full-time

Local

Summary

• Reports complaints or problems to Housekeeping Assistant Manager if no immediate solution can be found.
• Ensures the Housekeeping Assistant Manager is kept fully aware of any relevant feedback from either the customers or other departments.
• Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.
• To be knowledgeable and promote / upsell Outlets and other facilities/ program whenever opportunities arises.
• Ensures a high level of product knowledge of hotel and local area.
• Complies with the Hotel policies and procedures relating to Rooms Division.
• Complies with all systems and procedures as laid down by the Rooms Division.
• Maintains and updates guest history and marketing database as laid down in Front office procedures.
• Ensures a high level of customer service is consistently maintained.
• Ensures a high level of liaison is maintained between guests and all other departments within the hotel.
• Ensures the cleaning and servicing of guest rooms meet Hyatt Brand Standards.
• Ensures room are ready for arrival of the day.
• Inspects all VIP and long-stay guest rooms (arrival and in-house).
• Ensures all in-house guests room are all made up before guest return to the hotel.
• Ensure turndown services are done in accordance with brand standards.
• Reports to Engineering Department and provide access to the guest room for repair and maintenance.
• Handles shoe shine, unpacking and packing of luggage as requested by guest.
• Handles pickup and delivery of guest laundry and ensures it is returned to guest room in a timely manner.
• Handles all VIP arrival and special turndown amenities.
• Handles all suite room occupants.
• Ensures proper storage and issues of guest supplies/amenities to the respective floor maid’s pantry and Floor Host pantry.
• Prepares requisition for insufficient supplies/amenities for the Housekeeping Coordinator to order.
• To signed off any replenishment of mini bar items from Room Service.
• Assist and channel all reservations booking and flight confirmation to Concierge where necessary.
• Handles all collection and delivery of guest laundry.
• Handles all guests’ request item.
• Ensures pest control program is followed and treatment is done regularly.
• Liaises with Bell Service for smooth handling of luggage and transport services.
• Ensures all expected check out guest is given a warmth farewell.
• Reports missing and damaged hotel property.
• Reports and turns in all Lost & Found items as per Hotel “Lost and Found” policy.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

Qualifications

• Indonesian Nationality with a degree in Hospitality or Business Management
• Has minimum 1 (one) year experience in a similar position in 5 (five) stars International Hotel Chain
• Previous experience in Luxury Hotel or international experience are advantages
• Strong in leadership and business acumen
• Excellent English communication skills, strong guest service mindset and people management & development skills