Housekeeping Supervisor

Hyatt Hotels Corporation; Provinsi Bali; On-site; IDR 24,000,000 - 36,000,000; Full time

Job summary

Grand Hyatt Bali is seeking a dynamic Housekeeping Team Leader to oversee the cleanliness of guest rooms and floors, reporting to the Housekeeping Assistant Manager. You will ensure standards align with Hyatt’s brand and handle guest inquiries with professionalism.

The role requires leadership, strong organizational skills, and experience with OPERA PMS in a high-demand luxury environment. Join a passionate team committed to guest satisfaction and hotel excellence.

Qualifications

• Minimum of 1 year of solid experience as Housekeeping Team Leader in a large 5-star luxury hotel or resort.
• Diploma in Hospitality or other relevant fields; a Bachelor’s Degree is a plus.
• Has strong leadership skills and trains/ develops team.
• Excellent English communication in written and spoken.
• Experience with Property Management Systems such as OPERA.
• Able to work under high-demand conditions with timelines and targets.
• Highly conscientious, diligent, and well organized.
• Proven ability to manage multiple rooms and maintain cleanliness standards.

Responsibilities

• Assist the Assistant Manager in supervising the rooms area and provide courteous, professional, efficient service.
• Ensure cleanliness and maintenance of housekeeping equipment; schedule preventive maintenance and repairs.
• Ensure Attendants maintain disciplined, guest-focused service and respond to guest needs.
• Maintain awareness of room status and maximize vacant room availability for sales.
• Handle guest inquiries politely and report issues for follow-up.

Skills

Housekeeping Leadership

English Proficiency

Time Management

OPERA PMS

Leadership

Organization

Attention to Detail

Education

Diploma in Hospitality

Bachelor’s Degree (plus)

Tools

OPERA PMS

Job description

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

What is your passion? Whether you are into tennis, shopping, crafts, or karaoke, at Hyatt we are interested in YOU. At Hyatt, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.

Now we are looking for a dynamic, outgoing, and enthusiastic – Housekeeping Team Leader with a strong background and experience in Housekeeping and rooms’ management to join our energetic, enthusiastic, and passionate team at Grand Hyatt Bali.

The Housekeeping Team Leader will be responsible for assisting in managing all functions related to the cleanliness of the hotel's guest rooms and floors and assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.

As a Housekeeping Team Leader, you will be reporting to the Housekeeping Assistant Manager and below are some of the key responsibilities:

• Assist the Assistant Manager - in efficiently supervising the rooms area according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.


• To ensure the cleanliness and maintenance of all housekeeping equipment, and schedule necessary preventive maintenance and repair work.


• To ensure that Housekeeping Attendants exercise proper discipline and courtesy in attending to guests needs and requests.


• To be constantly aware of the room status and to obtain maximum vacant rooms for sales.


• Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Assistant Manager if no immediate solution can be found and assure follow up with guests.

Qualifications

• Minimum of 1 year of solid experience as Housekeeping Team Leader in a large 5-star luxury hotel or resort.


• Diploma in Hospitality or other relevant fields. A Bachelor’s Degree is a plus


• Has a solid background of working in a high demand business environment.


• Has strong leadership skills, train and develop team, and is a role model.


• Eloquent in English communication in both written and spoken.


• Is well versed in working with Property Management System such as OPERA and other systems.


• Has proven track of working with timelines and targets.


• Highly conscientious and diligent.


• Excellent organizational and time management skills.

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