Host Support

Mindo Small Business Solutions; Daerah Istimewa Yogyakarta; Hybrid; IDR 8.000.000 - 12.000.000; Full time

Job summary

A customer support company in Daerah Istimewa Yogyakarta is looking for a Host Support to assist overseas clients with vacation rental listings. The ideal candidate will have excellent English skills and experience in customer service. You will respond to client inquiries via email and live chat, collaborate with internal teams, and ensure a positive client experience. Flexibility in working hours is essential.

Qualifications

• 1+ year background in customer service, call center, help desk support, e-commerce, hospitality, or tourism preferred.
• Strong written and verbal communication with fast, accurate typing.
• Willing to work 24/7 coverage shifting system.

Responsibilities

• Responding to emails and live chats from overseas clients.
• Assist clients with their questions & requests on the vacation rental listings product.
• Support Account Managers in delivering great client experiences.

Skills

Excellent English skills

Problem solver

Tech-savvy

Client-focused

Adaptable under pressure

Flexible availability

Tools

SQL

SOAP/REST APIs

Job description

Join our team as a Host Support and be the voice of our overseas clients!

You’ll do more than answer questions — your mission is to help clients succeed with their vacation rental listings, resolve issues with care, and make every interaction a positive experience. You’ll also work closely with Account Managers and cross-functional teams, giving you the chance to learn, grow, and make an impact in a dynamic, global environment.

What You’ll Do

• Responding to emails and live chats from overseas clients.
• Assist clients with their questions & requests on the vacation rental listings product and ensure quick issue resolution.
• Support Account Managers in delivering great client experiences.
• Partner with colleagues and internal teams to ensure seamless client support.

What We’re Looking For

• Excellent English skills– strong written and verbal communication with fast, accurate typing, error-free responses, and a neutral accent.
• Experience preferred– 1+ year background in customer service, call center, help desk support, e-commerce, hospitality, or tourism (international client exposure is a plus).
• Bonus skills– knowledge of SQL & SOAP/RESTAPIs.
• Problem solver– able to analyze issues, make quick decisions, and provide clear solutions.
• Tech‑savvy– quick to learn new software.
• Client‑focused– able to actively listen, gather information, and understand client needs.
• Adaptable under pressure– thrive in a growing technology & fast‑paced working environment.
• Flexible availability– willing to work 24/7 coverage shifting system.
• Flexible location– willing to work in Yogyakarta.