Hospitality Service Departement

RS Izza; Jawa Barat; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A healthcare institution in Indonesia is seeking an experienced Hospitality Specialist to oversee patient and visitor services. The role requires managing hospitality operations including housekeeping, security, and food services. Candidates should have a bachelor's degree in Hospitality Management and at least 3-5 years of experience in the field, preferably in hospitals or luxury hotels.

Qualifications

• Minimum of 3-5 years experience in hospitality service, preferably in hospitals or 5-star hotels.
• At least 2 years experience as a team leader or supervisor in a related field.
• Ability to coordinate with other departments to ensure smooth hospital operations.

Responsibilities

• Oversee patient and visitor services to ensure cleanliness, comfort, and safety.
• Manage housekeeping, security, and food & beverage services.
• Monitor KPI hospitality service.

Skills

Leadership skills

Problem-solving

Budgeting and cost control

Operational planning

Customer service

Education

Bachelor's degree in Hospitality Management

Job description

Hospitality Service Department – RS Izza

RS Izza seeks an experienced Hospitality Specialist to oversee patient and visitor services.

Responsibilities

• Memahami standar pelayanan pasien dan pengunjung rumah sakit berdasarkan regulasi kesehatan yang berlaku.
• Mampu mengelola dan memastikan kebersihan, kenyamanan, keamanan, dan keramahan layanan rumah sakit.
• Berpengalaman dalam pengelolaan housekeeping, keamanan , dan food & beverage services.
• Memahami konsep patient experience dan patient safety culture dalam layanan rumah sakit.
• Memiliki kemampuan dalam penyusunan dan monitoring KPI hospitality service.

Requirements

• Pendidikan minimal S1 Manajemen Perhotelan, Pariwisata
• Minimal 3-5 tahun pengalaman kerja di bidang hospitality service, lebih disukai di industri rumah sakit, hotel berbintang, atau layanan pelanggan premium.
• Memiliki minimal 2 tahun pengalaman sebagai team leader atau supervisor dalam bidang terkait.
• Memiliki keterampilan leadership.
• Mampu melakukan problem-solving dan decision-making dalam situasi darurat atau komplain pelanggan.
• Memiliki kemampuan analisis dan perencanaan operasional untuk meningkatkan layanan.
• Mampu berkoordinasi dengan departemen lain untuk memastikan kelancaran operasional rumah sakit.
• Memiliki kemampuan dalam budgeting dan cost control terkait layanan hospitality.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Health, Wellness & Fitness