Hospital Front Office Supervisor

Siloam Hospitals Group; Balikpapan; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

A leading healthcare provider in Balikpapan is seeking an experienced receptionist to manage visitor inquiries and provide exceptional customer service. The ideal candidate will have a high school or diploma level education in healthcare or business administration. Responsibilities include maintaining the front desk, training staff, and ensuring timely service. Excellent interpersonal skills and familiarity with front office management software are essential for success in this fast-paced environment.

Qualifications

• Minimum Highschool Graduate or Diploma (D3) in related fields.
• Excellent interpersonal skills for patient interactions.
• Familiarity with front office management software.

Responsibilities

• Handle visitor inquiries and direct them to relevant personnel.
• Ensure front desk is tidy with necessary materials.
• Train and support company staff in their roles.
• Provide timely and accurate customer service.
• Address customer complaints and requests effectively.

Skills

Interpersonal skills

Customer service

Front office management

Adaptability

Education

Highschool Graduate or Diploma (D3) in Healthcare Administration or Business Administration

Tools

Microsoft Office Suite

Electronic Health Records (EHR) systems

Job description

A leading healthcare provider in Balikpapan is seeking an experienced receptionist to manage visitor inquiries and provide exceptional customer service. The ideal candidate will have a high school or diploma level education in healthcare or business administration. Responsibilities include maintaining the front desk, training staff, and ensuring timely service. Excellent interpersonal skills and familiarity with front office management software are essential for success in this fast-paced environment.