HomeFix Service Quality Specialist

Pinhome; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A real estate technology company in Jakarta Utara seeks a HomeFix Service Quality Specialist to ensure high-quality standards across handyman services. The role involves developing safety protocols, quality checks, and collaborating with various teams to enhance service quality. Ideal candidates should possess strong technical skills, problem-solving abilities, and a customer-focused mindset. This position offers opportunities for career development in a vibrant work culture.

Qualifications

• Hands-on experience in handyman-related fields (painting, plumbing, electrical, welding, carpentry).
• Strong understanding of occupational safety and technical quality standards.
• Proven experience in field supervision or technician training.

Responsibilities

• Develop and enforce service quality standards and safety protocols.
• Conduct on-site quality checks and technical assessments.
• Evaluate service providers' technical skills and equipment readiness.
• Identify root causes of service quality issues and implement improvements.
• Collaborate with Operations and Training teams for provider training.
• Monitor customer satisfaction and feedback.

Skills

Technical background in maintenance

Knowledge of safety standards

Service quality management

Problem-solving skills

Effective communication

Customer-focused mindset

Adaptability

Job description

As a HomeFix Service Quality Specialist, you will ensure high-quality standards and customer satisfaction across all handyman and general repair services. This includes a wide range of work from painting, carpentry, roofing, plumbing, ceiling, flooring, and welding to gardening and landscaping. You will oversee quality control, technical capability, and operational processes to guarantee reliable and efficient service delivery.

What You Will Do

• Develop and enforce service quality standards and safety protocols for all handyman-related tasks, including home repairs, maintenance, and outdoor work.
• Conduct regular on-site quality checks and technical assessments to ensure all work meets Pinhomes quality and safety benchmarks.
• Evaluate service providers technical skills, equipment readiness, and compliance with standard operating procedures.
• Identify root causes of service quality issues and lead corrective or preventive improvement actions.
• Collaborate with the Operations and Training teams to design and deliver hands‑on training for handyman service providers.
• Monitor customer satisfaction and feedback to detect patterns and drive service improvements.
• Work closely with the Procurement teams to recommend suitable materials, tools, and process enhancements.
• Stay informed on building maintenance standards, tools, materials, and techniques to continuously improve quality assurance practices.

What You Will Need

• Solid technical background and hands‑on experience in general maintenance, construction, or handyman-related fields (painting, plumbing, electrical, welding, or carpentry).
• Strong understanding of occupational safety and technical quality standards.
• Proven experience in service quality management, field supervision, or technician training.
• Excellent problem‑solving skills and attention to detail.
• Effective communication and leadership abilities to coordinate with technicians and multiple teams.
• Customer-focused mindset and ability to balance quality with operational efficiency.
• Adaptability to a fast‑paced environment with changing priorities and service demands.

What is Pinhome?

Pinhome is a real estate technology company. Our mission is to make property transactions transparent for both buying and renting for property owner, agent and customer. Our goal is to be the #1 leader for property transactions.

What it's like to work at Pinhome?

We are a team of 200+ people with amazing backgrounds all across functions. We call ourselves #Pinfam and we strive to achieve the impossible! Our values are Customer Love, Impact Orientation, Entrepreneurial Mindset, Execution Excellence and People Leadership. Pinhome is full of opportunities, room to grow, and learning experience. Our team is flexible and provides supportive work environments with ample opportunities for career development. We love our team as much as our user. If you would like to know more about the people behind Pinhome, kindly visit our Instagram account @LifeatPinhome to see snapshots of our stories & vibrant working culture.