Hilton Bali Resort - Wedding Sales Manager

Hilton Worldwide, Inc.; Benoa; On-site; IDR 664.451.000 - 996.678.000; Full time

Job summary

A leading global hospitality company is seeking a Wedding Sales Manager for its resort in Bali. Responsibilities include achieving sales targets, promoting hotel products, and maintaining customer relationships. The ideal candidate has a minimum of 3 years experience in international hotel chains and must possess strong English and Chinese communication skills.

Qualifications

• At least 3 years of relevant experience in international hotel chains.
• Good English and Chinese reading and writing skills.
• Ability to work under strong pressure.

Responsibilities

• Achieve sales targets and related tasks set by the hotel.
• Develop sales plans and maintain customer relationships.
• Promote and sell all hotel products, including rooms and catering.

Skills

Hospitality

Leadership

Teamwork

Market analysis

Job description

Hilton Bali Resort - Wedding Sales Manager (Job Number: HOT0C29F)

Work Locations

Hilton Bali Resort, Indonesia JALAN RAYA NUSA DUA SELATAN Bali 80361

Hilton offers countless opportunities to delight millions of travelers every year. From its flagship brand Hilton Hotels & Resorts to Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others, Hilton is dedicated to delivering an exceptional experience.

What will I be doing?

• Complete Hilton University courses promptly and pass the tests.
• Be familiar with hotel product knowledge and related activities.
• Promote and sell all hotel products, including rooms, catering, banquets, etc.
• Achieve sales targets and related tasks set by the hotel.
• Develop sales plans, obtain approval from the Director of Sales or Commercial Director, and maintain customer relationships in the region or industry.
• Understand customer needs through telephone sales, face‑to‑face visits, and other forms, achieving sales.
• Produce quotations efficiently, send contracts to customers, and follow up promptly.
• Show clients around the hotel.
• Operate the hotel reservation system to book rooms, banquet venues, etc.
• Send the team’s work order promptly and ensure related departments receive the information.
• Maintain customer information, report needs and feedback to the hotel.
• Recommend other hotel chains within the group to clients.
• Collect market and industry information to capture business opportunities and ultimately convert to business confirmations.
• Stay informed on key competitors’ product information and promptly share insights with the Commercial Director / Director of Sales / Senior Sales Manager.
• Welcome key customers, team leaders, and VIPs to the hotel upon arrival.
• Motivate and train department employees and ensure they perform well.
• Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow up on events.
• Handle guest feedback or complaints.
• Maximize sales at all times and forecast team and banquet revenue.
• Provide necessary supervision and guidance to the Sales Director or sales representative for quotes or contracts.
• Actively participate in developing marketing plans and collaborate to achieve budgets.
• Conscientiously perform assigned tasks and special assignments.
• Design new hotel products according to market demand, set sales targets, and be responsible for related publicity and sales.
• Organize regular customer experiences and team building with important or potential customers to maintain and develop relationships.
• Analyze the composition of tourist source cities, formulate development plans, and expand channels.
• Execute additional responsibilities as required by the department.

What are we looking for?

• Hospitality: Volunteer to provide unparalleled hospitality.
• Integrity: Do what you should do all the time.
• Leadership: Strive to be a leader in your industry and community.
• Teamwork: Actively promote teamwork spirit in all work.
• Ownership: Take responsibility for your actions and make decisions.
• Urgency and discipline: Operate with urgency and discipline.
• At least 3 years of relevant experience in international hotel chains.
• Good English and Chinese reading and writing skills to meet business needs.
• Ability to work under strong pressure.
• Understanding of local customers and strong market analysis ability.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company that has been dedicated to providing exceptional guest experiences across its global brands for nearly a century. Our vision to bring hospitality to the world unites us as a team to create remarkable experiences every day. And, our amazing Team Members are at the heart of it all!