Healthcare Claims & Coding Lead (Fresh Grads Welcome)

Siloam Hospitals Group; Tangerang; Hybrid; IDR 180,000,000 - 300,000,000; Full time

Job summary

Siloam Hospitals Group in Purwakarta, Indonesia seeks a Medical Claims and Coding Lead to manage BPJS and insurance submissions, supervise the OPD/IPD Coding Team, and ensure timely, accurate documentation and filing.

You will coordinate with Specialists, RMO, Front Office, Coders, Casemix Manager, and Finance to resolve disputed or missing claims, ensure INA-CBG compliance, and implement process improvements while maintaining BPJS regulations.

Qualifications

• Must hold an active Medical Registration Certificate (STR).
• Fresh graduates are welcome to apply.
• Minimum 1 year of experience in Casemix, BPJS Kesehatan, and/or insurance is a plus.

Responsibilities

• Manage the submission and reimbursement processes for BPJS Kesehatan and insurance claims accurately, completely, and within required timelines.
• Lead and supervise the OPD and IPD Coding Team to ensure accurate coding and compliance with regulations.
• Review the completeness of medical and administrative documents required for claim submission.
• Coordinate with Specialists, RMO, Front Office, Coders, Casemix Manager, and related teams regarding changes, discrepancies, or missing claim documentation.
• Review coding results and hospital billing details to ensure compliance with INA-CBG and insurance requirements.
• Ensure submitted claims are in accordance with patient treatment and designated care class.
• Monitor the status of pending, disputed, rejected, and unresolved claims submitted to BPJS Kesehatan and/or insurance providers.
• Coordinate with Finance and Medical Teams to complete additional documents or provide clarifications needed by BPJS Kesehatan and/or insurers.
• Assist in resolving pending, disputed, or inappropriate claims by coordinating with the Casemix Manager, Specialists, RMO, Finance Team, BPJS Kesehatan, and insurance providers.
• Analyze causes of pending or disputed claims and provide recommendations to improve claim effectiveness and optimization.
• Coordinate with Casemix Manager and Medical Team to support claim optimization based on clinical aspects and medical documentation.
• Ensure coding and claim submission processes comply with BPJS Kesehatan regulations and hospital policies.
• Provide the latest information on BPJS Kesehatan regulations and/or insurance requirements to relevant teams.
• Support implementation of digital verification (VEDIKA) and claim verification processes in relevant units.
• Establish and maintain good working relationships with internal hospital teams, BPJS Kesehatan, and insurance providers.
• Support the implementation of effective processes to improve claim accuracy, completeness, and optimization while minimizing fraud risk.

Education

Bachelor of Medicine and Medical Profession (S1 Profesi Dokter)

Job description

Siloam Hospitals Group in Purwakarta, Indonesia seeks a Medical Claims and Coding Lead to manage BPJS and insurance submissions, supervise the OPD/IPD Coding Team, and ensure timely, accurate documentation and filing.

You will coordinate with Specialists, RMO, Front Office, Coders, Casemix Manager, and Finance to resolve disputed or missing claims, ensure INA-CBG compliance, and implement process improvements while maintaining BPJS regulations.