Head of Travel Retail Business

Kanmo Group; Jakarta Barat; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading retail operations company is seeking a qualified individual to oversee day-to-day operations in the travel retail area in Jakarta. This role involves managing stakeholder relationships, leading a team, and ensuring compliance with regulations. The ideal candidate has a Bachelor's degree, 5-8 years of experience in retail operations, and fluency in English and Bahasa Indonesia.

Qualifications

• Minimum 5-8 years of experience in retail operations or business development.
• Strong experience in managing relationships with airport authorities.
• Fluency in English and Bahasa Indonesia required.

Responsibilities

• Oversee day-to-day operations of the travel retail area.
• Act as the primary liaison with airport management and stakeholders.
• Lead communication and negotiations with retailers.
• Identify and evaluate new business opportunities.
• Monitor performance metrics and implement improvements.
• Manage and motivate an on-ground team.
• Ensure compliance with airport regulations and safety standards.
• Prepare business performance reports.

Skills

Stakeholder management

Leadership

Analytical skills

Problem-solving

Communication

Negotiation

Education

Bachelor’s degree in Business, Management, Retail, or related field

Job description

Responsibilities

Business Operations Management – Oversee day‑to‑day operations of the travel retail area, ensuring compliance with airport regulations, operational excellence, and efficient coordination across all functions.

Stakeholder Relations – Act as the primary liaison with airport management teams, government or regulatory authorities, and retail partners to maintain strong collaboration and ensure smooth business processes.

Tenant Management – Lead communication and negotiations with retailers, from onboarding and space allocation to ongoing partnership management.

Business Development – Identify and evaluate new business opportunities to enhance the commercial performance of the travel retail area.

Operational Excellence – Monitor performance metrics (sales, customer experience, operational efficiency), identify areas for improvement, and implement initiatives to optimize results.

Team Leadership – Manage and motivate an on‑ground team to achieve operational goals and deliver a premium retail experience aligned with company standards.

Compliance & Safety – Ensure all operational activities comply with airport regulations, safety standards, and internal policies.

Reporting & Analysis – Prepare regular business performance reports and provide insights for management decision‑making.

Qualifications

• Bachelor’s degree in Business, Management, Retail, or a related field.
• Minimum 5‑8 years of experience in retail operations, commercial management, or business development – preferably within travel retail, airport retail, or similar regulated environments.
• Strong experience in managing relationships with airport authorities and external stakeholders.
• Proven leadership and people management skills with the ability to handle on‑ground operational teams.
• Excellent communication, negotiation, and stakeholder management abilities.
• Strong analytical, problem‑solving, and organizational skills.
• Highly mobile and field‑oriented – comfortable working in a dynamic, fast‑paced, and operational environment.
• Fluency in English and Bahasa Indonesia (both verbal and written).

Location

Jakarta, ID

PT. LOCAL SERVICES DUCK

Central Jakarta, Jakarta, ID