Head of Retail Operations

PT Bobobobo; Jakarta Utara; On-site; IDR 400.000.000 - 450.000.000; Full time

Job summary

A leading retail company is seeking a Retail Operations Manager to oversee and optimize sales performance across multiple stores. The ideal candidate has a minimum of 10 years in retail management with strong leadership and financial analysis skills. Responsibilities include establishing operational standards, managing daily operations, and driving sales and customer engagement initiatives. This role is essential for achieving the company's growth objectives in Jakarta Utara.

Qualifications

• Minimum 10 years of experience in retail management, including 3 years in a senior leadership role.
• Proven success in driving multi-store retail operations.
• Strong financial acumen to analyze P&L statements.

Responsibilities

• Lead and analyze sales performance across stores.
• Establish operational standards and oversee daily operations.
• Develop retail expansion strategies and analyze market potential.

Skills

Leadership

Financial analysis

Negotiation

Communication

Strategic thinking

Job description

Lead, monitor, and analyze overall retail sales performance across all stores, ensuring alignment with company targets.

Set and oversee monthly and annual sales targets for stores and retail teams.

Drive initiatives to improve sales conversion, average transaction value, and customer engagement.

Evaluate store-level performance and implement strategic action plans to optimize results

Operational Excellence

Establish and implement operational standards and SOPs to ensure efficiency and consistency across all stores.

Oversee daily retail operations, including staffing, stock management, and customer service quality.

Manage and approve store commission schemes, budgeting, and operational costs.

Ensure timely maintenance, repairs, and compliance with health and safety regulations.

Develop and execute retail expansion strategies to support the company’s growth objectives.

Analyze market potential, customer behavior, and location opportunities to identify new store sites.

Oversee lease negotiations and relationships with landlords, malls, and property developers.

Ensure all new store openings are delivered on time, within budget, and meet brand and operational standards.

Review P&L performance of existing stores and ensure the financial viability of future openings.

Visual Merchandising & Brand Presentation

Ensure store layouts, displays, and visual elements align with Bobo Tokyo’s brand guidelines and marketing campaigns.

Work closely with marketing and design teams to support new product launches, promotions, and seasonal updates.

Lead, mentor, and develop the retail management team to achieve operational excellence and sales growth.

Foster a high-performance culture focused on accountability, collaboration, and customer satisfaction.

Oversee recruitment, training, and performance evaluations for retail staff.

Ensure that all teams uphold company values and provide outstanding customer experiences.

Reporting & Analysis

Provide regular performance reports to senior management, including sales data, KPIs, and strategic insights.

Identify opportunities for process improvements and efficiency enhancements across retail operations.

Qualifications

• Minimum 10 years of experience in retail management, including at least 3 years in a senior leadership role (e.g., Retail Head, Operations Manager, or similar).
• Proven success in driving multi-store retail operations and expansion projects.
• Strong financial acumen with the ability to analyze P&L statements and manage budgets.
• Deep understanding of visual merchandising, retail design, and brand presentation.
• Excellent leadership, communication, and negotiation skills.
• Ability to manage multiple teams and projects across regions.
• Results-oriented, strategic thinker with a passion for retail and customer experience.