Head of Operations

Pengiklan Anonim; Kota Bandung; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading retail company in Indonesia is seeking a Head of Retail Operations to lead the expansion of its retail network. The ideal candidate will have 8-10 years of experience in retail operations, with strong leadership and analytical skills. Responsibilities include developing business strategies, managing operations across multiple stores, and ensuring an exceptional customer experience. Candidates with a Bachelor's degree in Management or Marketing and a proven ability in P&L management are encouraged to apply.

Qualifications

• 8-10 years of experience in retail operations.
• 3-5 years in a managerial or head-level position.
• Proven experience managing multi-store operations.

Responsibilities

• Develop and execute operational strategies for sales growth.
• Ensure effective store operations management.
• Implement inventory and distribution management strategies.
• Strengthen sales and profitability through performance management.
• Design customer engagement strategies aligned with company goals.

Skills

Leadership

Analytical thinking

Communication

Negotiation

Networking

Education

Bachelor’s Degree in Management or Marketing

Tools

Sales analytics tools

POS systems

KPI dashboards

Job description

We are seeking a visionary, strategic, and results-driven Head of Retail Operations to lead and expand our retail network at the national level. This role requires strong capabilities in managing multi-store operations, developing sustainable business strategies, and ensuring an exceptional customer experience at every point of service.

Education & Experience

Bachelor’s Degree in Management, Marketing, or related field.

Minimum 8–10 years of experience in retail operations, with at least 3–5 years in a managerial or head-level position.

Proven experience managing multi-store operations on a national or regional scale.

Strong knowledge in P&L management, business strategy, and store expansion planning.

Key Responsibilities

Develop and execute operational and collaborative strategies to achieve sales and business growth targets.

Ensure effective and efficient store operations management across all branches.

Implement strategic initiatives in inventory, warehouse, and distribution management.

Strengthen sales and profitability alignment through effective P&L and performance management.

Build and maintain standardized operational systems across business units.

Design and execute customer engagement strategies aligned with company goals.

Collaborate cross-functionally to support business expansion and new initiatives.

Strong leadership and people management skills.

Excellent networking abilities across various communities and generations.

Analytical thinking and data-driven decision-making.

Deep understanding of customer journey and retail excellence.

Outstanding communication and negotiation skills.

Adaptive to market changes and evolving retail trends (online & offline integration).

Proficient in sales analytics tools, POS systems, and KPI dashboards.

How many years' experience do you have as a Head of Operations?