Head Of It Infrastructure

Yourpay; Daerah Khusus Ibukota Jakarta; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading tech company in Indonesia is seeking a Head Of IT Infrastructure responsible for managing the IT department, cybersecurity strategy, and IT Helpdesk operations. The ideal candidate will have over 10 years of IT management experience, significant leadership experience, and a strong knowledge of cloud services. This position offers an engaging and collaborative work environment with opportunities for professional growth.

Benefits

Global work experience

Professional growth opportunities

Qualifications

• 10+ years of experience in IT management with a focus on IT Infrastructure and cybersecurity.
• Minimum 5 years in a leadership role.

Responsibilities

• Develop and implement IT and cybersecurity strategies.
• Oversee IT infrastructure operations including servers and networks.
• Manage relationships with external vendors and stakeholders.

Skills

Leadership

Cybersecurity

Cloud services management

IT Helpdesk operations

Analytical skills

Education

Bachelor's degree in Computer Science or related field

Master’s degree or relevant certifications

Tools

AWS

Azure

Google Cloud

Job description

Head Of IT Infrastructure

Responsible for leading our IT Infrastructure department and managing our cybersecurity strategy. This role is crucial in IT Helpdesk operations, the efficiency of our IT infrastructure, enterprise systems, and ensuring the security, integrity, and cloud services.

Key Responsibilities

Leadership and Strategy

Develop and implement the IT and cybersecurity strategy aligned with the company's goals and objectives.

• Lead and manage the IT team, providing guidance, training, and support to ensure high performance and professional growth.
• Collaborate with senior management to align IT and cybersecurity initiatives with business needs.

Cybersecurity

Oversee the design, implementation, and maintenance of the company's cybersecurity framework for operations in Indonesia, Malaysia, and the Philippines.

• Conduct regular security assessments, vulnerability testing, and risk analysis to identify and mitigate potential threats.
• Ensure compliance with industry standards, regulations, and best practices (e.g., GDPR, CCPA, ISO).
• Develop and implement incident response plans and manage cybersecurity incidents and breaches.
• Monitor and manage security tools, systems, and protocols to protect data and IT assets.

IT Infrastructure

Manage the company's IT infrastructure, including servers, networks, and cloud environments.

• Ensure the reliability, performance, and security.
• Oversee IT operations, including software updates, hardware maintenance, and system upgrades.

IT Helpdesk

Oversee the IT Helpdesk operations to ensure timely and effective support for all end‑users.

• Implement and manage Helpdesk policies, procedures, and ticketing systems.
• Monitor Helpdesk performance metrics and continuously improve service quality and efficiency.
• Provide training and support to Helpdesk staff to enhance technical skills and customer service abilities.

Systems and Applications

Manage the implementation, maintenance, and optimization of enterprise systems and applications (e.g., ERP, CRM).

• Ensure integration and compatibility of various IT systems and applications to support business processes.
• Collaborate with departments to identify and address their IT needs and improve system functionalities.

IT Budget and Utilization

Develop and manage IT budgets, forecasts, and resource allocation.

• Ensure cost‑effective utilization of IT resources and adherence to budget constraints.
• Monitor IT expenditures and identify opportunities for cost savings and efficiency improvements.

Policy and Compliance

Develop, implement, and enforce IT policies, procedures, and standards.

• Ensure compliance with internal policies and external regulations related to IT and cybersecurity.
• Conduct regular audits and assessments to ensure adherence to policies and standards.

Vendor and Stakeholder Management

Manage relationships with external vendors, service providers, and stakeholders.

• Negotiate contracts and service level agreements to ensure optimal service delivery and cost-efficiency.

Qualifications

Education

Bachelor's degree in Computer Science, Information Technology, or a related field. Master’s degree or relevant certifications are preferred.

Experience

Minimum of 10 years of experience in IT management, with a strong focus on IT Infrastructure, cybersecurity, cloud server management, IT Helpdesk operations, and enterprise systems. Minimum 5 years of leadership role.

• Proven track record of developing and implementing IT and cybersecurity strategies.
• Extensive experience in leading and managing IT teams and projects.

Technical Skills

Deep understanding of cybersecurity principles, technologies, and best practices.

• Expertise in managing cloud services and infrastructure (e.g., AWS, Azure, Google Cloud).
• Proficiency in network and system security, risk management, and incident response.
• Familiarity with regulatory compliance frameworks and standards (e.g., GDPR, ISO).
• Strong knowledge of IT Helpdesk operations, ticketing systems, and end‑user support best practices.
• Experience with enterprise systems and applications (e.g., ERP, CRM) management and optimization.

Required Certifications

• CISSP
• CISM
• CCSP
• ISACA (Risk and Information Systems Control)
• ITIL 4, CCNP or CCIE
• ISO 27001 Lead Implementer or Auditor (preferred)

Soft Skills

• Strong leadership and team management skills.
• Excellent analytical, problem‑solving, and decision‑making abilities.
• Outstanding communication and interpersonal skills.
• Ability to work effectively under pressure and manage multiple priorities.

Additional Requirements

• Ability to stay updated with the latest trends and advancements in IT and cybersecurity.
• Willingness to work flexible hours and be available for on‑call support as needed.
• Strong project management skills with the ability to handle complex projects.

PSI IT Infrastructure Division Head

Samudera Indonesia offers a truly global and collaborative work experience. You'll team up with some of the best and brightest people in many locations in Indonesia and beyond. And you'll discover a world of extraordinary opportunity, challenge, and fulfillment where you can pursue goals, develop new skills, and explore new horizons.

• Develop and execute strategies to optimise and enhance the organisation's IT infrastructure.
• Be responsible for the IT infrastructure strategy, aligning it with the company's overall business goals and objectives.
• Manage and lead a team of IT professionals, providing guidance on the installation, configuration, and maintenance of network systems, servers, storage, and other infrastructure components, support, and mentorship to ensure the team's success and professional growth.
• Oversee the design, implementation, and maintenance of the company.
• Manage the data centres, ensuring they are secure, well‑maintained, and meet industry best practices.
• Establish and enforce IT policies and procedures related to infrastructure management, security, and disaster recovery.
• Collaborate with cross‑functional teams to ensure seamless integration and connectivity of systems. IT infrastructure, including networks, servers, storage, data centres, and cloud‑based solutions.
• Collaborate with other departments to identify and understand their IT infrastructure needs and ensure the provision of reliable and scalable solutions.

Join us and help create the future of logistics