Head of Hospital Admissions

PT Mandaramedika Utama; Jakarta Utara; On-site; IDR 450.000.000 - 550.000.000; Full time

Job summary

A leading healthcare institution in Jakarta Utara is seeking an experienced Admissions Manager to oversee daily operations and lead the Admissions team for efficient patient registration. The ideal candidate should hold a bachelor’s degree in a relevant field and possess at least 2 years of managerial experience in healthcare. Strong communication and problem-solving skills are crucial to ensure compliance and a seamless patient experience. This position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Minimum 2 years of experience in hospital admissions, patient access, or front-office operations.
• Minimum 2 years of a supervisory or managerial role in healthcare industries.
• Strong knowledge of hospital information systems and admission protocols.

Responsibilities

• Manage daily operations for outpatient and inpatient registration.
• Lead the Admissions team to ensure efficient patient registration.
• Monitor patient flow and implement solutions to reduce waiting times.
• Ensure compliance with hospital SOPs and regulatory requirements.

Skills

Exceptional communication skills

Leadership

Attention to detail

Problem-solving ability

Team motivation

Education

Bachelor’s degree in Hospital Administration, Business Administration, or related field

Job description

• Bachelor’s degree in Hospital Administration, Business Administration, Management, or related field.
• Minimum 2 years of experience in hospital admissions, patient access, or front-office operations.
• Minimum 2 years of a supervisory or managerial role in healthcare industries.
• Strong knowledge of hospital information systems, insurance processes, and admission protocols.
• Exceptional communication and interpersonal skills with a hospitality mindset.
• Strong leadership, team motivation, and service-orientated.
• High attention to detail, problem-solving ability, and professionalism under pressure.

Job Descriptions

• Manage daily operations for outpatient, inpatient, emergency, and pre-admission registration.
• Lead and supervise the Admissions team to ensure smooth and efficient patient registration processes.
• Oversee accuracy of patient data entry, insurance verification, and required documentation.
• Monitor patient flow and implement solutions to reduce waiting time and service bottlenecks.
• Ensure compliance with hospital SOPs, regulatory requirements, and data confidentiality standards.
• Handle escalated patient inquiries, complaints, and service recovery cases.
• Coordinate with Nursing, Finance, Insurance, IT, and other departments to support seamless patient experience.
• Review and improve workflows, including queueing systems and digital registration processes.
• Prepare reports on admissions volume, performance indicators, and team productivity.
• Train, mentor, and evaluate staff to maintain high service and operational standards.