Head of Digital Ops - E-Commerce & Online Delivery

PT Webetter Jaya International (WaoW); Serpong; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading food delivery service provider in Indonesia is seeking an Operations Manager to oversee daily operations across multiple online platforms. The ideal candidate will have at least 2 years of experience in FnB chain operations, a keen understanding of operational excellence, and proficiency in English. Responsibilities include managing online order processing, optimizing workflows, and coordinating with various teams. This role demands flexibility and the ability to work in a dynamic environment.

Qualifications

• Minimum 2 years of experience in FnB chain operations or digital/online operations.
• Experience managing online food delivery platforms is highly preferred.
• High flexibility and willing to be mobile and hands-on when required.

Responsibilities

• Oversee and manage daily operations across online food delivery platforms.
• Ensure smooth end-to-end online order processing.
• Monitor key operational metrics such as order volume and customer satisfaction.
• Optimize operational workflows and SOPs to improve efficiency.

Skills

Operational excellence

Process optimization

Multi-outlet management

Excellent English communication skills

Chinese proficiency

Education

Bachelor's degree in any major

Job description

A leading food delivery service provider in Indonesia is seeking an Operations Manager to oversee daily operations across multiple online platforms. The ideal candidate will have at least 2 years of experience in FnB chain operations, a keen understanding of operational excellence, and proficiency in English. Responsibilities include managing online order processing, optimizing workflows, and coordinating with various teams. This role demands flexibility and the ability to work in a dynamic environment.