HEAD OF DEPARTMENT - CUSTOMS CLEARANCE & VALUE ADDED SERVICE

DHL Germany; Tangerang; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading logistics company is seeking a Head of Department for Customs Clearance & Value Added Services in Tangerang, Banten, Indonesia. The role requires strong leadership skills, extensive experience in the logistics field, and the ability to manage compliance and operational standards. The ideal candidate has a Bachelor’s degree, minimum of 10 years work experience including 5 in management, and is proficient in English.

Qualifications

• Minimum 10 years of relevant work experience with 5 years at the management level.
• Proficiency in English, both written and spoken.
• Clean criminal record and adherence to ethical standards.

Responsibilities

• Lead and manage VAS, customs brokerage, and multi-modal logistics in the country.
• Define VAS product portfolio and pricing levels.
• Ensure compliance with applicable laws and internal guidelines.

Skills

Leadership

Strategic Planning

Cost Analysis

Compliance

Communication

Education

Bachelor's degree in a relevant field

Master's degree

Tools

Office Software

Job description

HEAD OF DEPARTMENT - CUSTOMS CLEARANCE & VALUE ADDED SERVICE

Objectives

• Manage and develop value-added services (VAS), customs brokerage, and multi-modal logistics
• Ensure to establish the QMS, EMS, OHSMS, and BCMS in the respective department/station, including providing the required resources, communicating, and continually improving them by engaging, directing, and supporting staff to it

Job Duties

• Lead and manage VAS (Value Added Services, Customs Brokerage, Multi Modal) in the country
• Define VAS product portfolio and determine pricing level and lead product and air network maintenance
• Direct improvement of products and development of new products
• Analyze cost structure of products on country level and determine strategies and approaches to better meet targets or address weaknesses
• Manage the annual planning process ensuring VAS develops a realistic plan that supports the agreed strategies, maintain or improve market share and service levels, while meeting contribution levels to the network
• Set VAS specific policies, standards and instructions
• Supervise/control VAS consolidated budget
• Define and communicate targets to operational units on regional/country level
• Provide leadership to country VAS organizations and support related programs and activities
• Communicate and monitor the deployment of global and regional policies and procedures, while allowing localization to meet local environment needs & requirements
• Actively promote the exchange and adoption of Best Practices within the VAS organizations in country to leverage collective learning and to improve consistency and productivity
• Manage local DGF authorizations, licenses and proper relationship with customs authorities
• Ensure compliance with applicable law and internal guidelines (incl. recordkeeping requirements)
• Define and manage adequate working procedures for CDZ staff
• Report claims and compliance incidents
• Set‑up organizational structure to ensure sufficient supervision and monitoring of all customs activities on country level
• Ensure adequate training for all CDZ personnel about all customs‑related legal requirements for maintaining any customs‑related authorizations
• Promote the culture of continual improvement and the process approach and risk‑based thinking
• Encourage and engage consultation and participation of staff regarding health and safety matter, in alignment with the guidelines set forth in the health and safety policy
• Prevent work‑related injuries from workplace hazards, and in the event of any workplace accident, incident, injury, or near‑misses, promptly report and participate in the investigation
• Maintain and ensure the most recent version of the local job descriptions and internal visa power outlining staff roles, responsibilities, and authorities, and communicate any updates to the staff
• Ensure the most recent versions of the DGF IMS Policy, DGF H&S Policy, and DGFF BCM Policy are included in the Master List, and promptly communicate any updates to the staff
• Comply with Quality, Environmental, Occupational Health & Safety, and Business Continuity Management Systems procedures and regulations and participate in their programs
• Responsible for leading and supporting the Department Representative / Station Representative in their Quality Supervisor’s and Health and Safety Representative’s tasks and duties
• Appoint a temporary replacement in the absence of the Department Representative / Station Representative and inform all related stakeholders of it

Job Requirements

• Bachelor's degree in the relevant field, Master's degree is an advantage
• Minimum 10 years of relevant work experience with 5 years at the management level
• Proficiency in the English language, both in writing and speaking
• Has adequate computer literacy and proficiency
• Has all technical competencies and skills required for the position
• Clean criminal record and adherence to ethical standards