Head Of Commercial And Operations

Icon Sunsuria Sdn Bhd; Denpasar; On-site; IDR 1.993.355.000 - 2.491.695.000; Full time

Job summary

A leading healthcare organization in Bali is seeking an experienced Head of Commercial and Operations to drive growth and ensure operational excellence. The ideal candidate will have 8–10 years in healthcare management, strong leadership skills, and a deep understanding of healthcare systems. This role offers a unique opportunity to lead transformative initiatives that greatly impact patient outcomes.

Benefits

Collaborative work environment

Impactful work in cancer care

Leadership opportunities

Qualifications

• 8–10 years of experience in healthcare or clinic management.
• Proven track record in leading multidisciplinary teams.
• Strong understanding of healthcare systems and patient care standards.

Responsibilities

• Drive business growth and operational excellence.
• Lead clinical and non-clinical teams.
• Manage budgets and cost-control initiatives.

Skills

Leadership

Stakeholder management

Strategic planning

Healthcare regulations knowledge

Financial management

Education

Bachelor’s degree in Healthcare Administration

Master’s degree (preferred)

Job description

Head of Commercial and Operations (Icon Cancer Centre at Bali International Hospital)

Location: Bali

Employment Type: Full-Time

Reports to: CEO, Executive Director, Regional Operations

About the Role

We are seeking a dynamic and strategic leader to join our team as the Head of Commercial & Operations. This pivotal role is responsible for driving the business growth and operational excellence of our healthcare centre. You will lead both clinical and non-clinical teams to deliver high‑quality, patient‑centric care while ensuring cost‑effective and efficient service delivery.

Key Responsibilities

• Strategic Partnerships – Collaborate with insurance providers, TPAs, and corporates to drive patient referrals.
• Market Expansion & Outreach – Target new patient segments: e.g., expatriates, corporate clients, chronic disease patients, wellness seekers.
• Service Diversification – Launch high‑demand services: enhance value‑added services e.g., concierge care, teleconsultations, home visits, diagnostics.
• Digital Enablement – Collaborate with Marketing Team to use CRM and marketing automation to nurture leads, re‑engage lapsed patients, personalise outreach, improve accessibility and convenience. Implement data analytics to identify high‑value services and optimise marketing ROI.

Site Operations Management

• Oversight of operations of clinical and non‑clinical departments, ensuring smooth workflows and compliance with healthcare regulations.
• Implement best practices in resource utilisation, patient flow, and service delivery to optimise operational efficiency.
• Monitor KPIs and operational metrics to drive continuous improvement and accountability.

Stakeholder Engagement & Team Leadership

• Build strong relationships with internal stakeholders, healthcare professionals, and external partners.
• Lead, mentor, and develop cross‑functional teams to foster a culture of excellence, collaboration, and innovation.
• Champion patient safety, service quality, and staff engagement across all levels.

Financial & Performance Management

• Manage budgets, forecasts, and cost‑control initiatives to ensure financial sustainability.
• Analyse performance data to inform strategic decisions and operational enhancements.
• Collaborate with finance and executive teams to align operational goals with broader organisational objectives.

Qualifications & Experience

• Bachelor’s degree in Healthcare Administration, Business, or related field (Master’s preferred).
• Minimum 8–10 years of experience in healthcare or clinic management and operations, commercial and partnerships.
• Proven track record in leading multidisciplinary teams and driving business growth.
• Strong understanding of healthcare systems, patient care standards, and regulatory requirements.
• Excellent communication, leadership, and stakeholder management skills.

Why Join Us?

• Be part of a purpose‑driven organisation committed to delivering exceptional cancer care.
• Lead transformative initiatives that directly impact patient outcomes and organisational success.
• Work in a collaborative, innovative, and supportive environment.