Head of Commercial and Operations

Bali International Hospital; Denpasar; On-site; IDR 300.000.000 - 450.000.000; Full time

Job summary

A leading healthcare provider in Bali is seeking a Head of Commercial and Operations. This role involves driving business growth and operational excellence in a patient-centric environment. The ideal candidate will have 8–10 years of healthcare management experience, strong leadership skills, and a proven track record in operational success. This is an exciting opportunity to lead transformative initiatives and impact patient outcomes.

Benefits

Collaborative work environment

Impactful role in patient care

Professional development opportunities

Qualifications

• Minimum 8–10 years of experience in healthcare or clinic management.
• Proven track record in leading multidisciplinary teams.
• Strong understanding of healthcare systems and regulatory requirements.

Responsibilities

• Drive business growth and operational excellence.
• Lead clinical and non-clinical teams.
• Manage budgets and financial performance.

Skills

Leadership

Stakeholder management

Healthcare operations

Strategic planning

Market expansion

Education

Bachelor's degree in Healthcare Administration or Business

Master's degree (preferred)

Job description

Head of Commercial and Operations (Icon Cancer Centre at Bali International Hospital)

Location: Bali

Employment Type: Full-Time

Reports to: CEO, Executive Director, Regional Operations

About the Role

We are seeking a dynamic and strategic leader to join our team as the Head of Commercial & Operations. This pivotal role is responsible for driving the business growth and operational excellence of our healthcare centre. You will lead both clinical and non-clinical teams to deliver high‑quality, patient‑centric care while ensuring cost‑effective and efficient service delivery.

Key Responsibilities

• Strategic Partnerships – Collaborate with insurance providers, TPAs, and corporates to drive patient referrals.
• Market Expansion & Outreach – Target new patient segments: e.g., expatriates, corporate clients, chronic disease patients, wellness seekers.
• Service Diversification – Launch high‑demand services: enhance value‑added services e.g., concierge care, teleconsultations, home visits, diagnostics.
• Digital Enablement – Collaborate with Marketing Team to use CRM and marketing automation to nurture leads, re‑engage lapsed patients, personalise outreach, improve accessibility and convenience. Implement data analytics to identify high‑value services and optimise marketing ROI.

Site Operations Management

• Oversight of operations of clinical and non‑clinical departments, ensuring smooth workflows and compliance with healthcare regulations.
• Implement best practices in resource utilisation, patient flow, and service delivery to optimise operational efficiency.
• Monitor KPIs and operational metrics to drive continuous improvement and accountability.

Stakeholder Engagement & Team Leadership

• Build strong relationships with internal stakeholders, healthcare professionals, and external partners.
• Lead, mentor, and develop cross‑functional teams to foster a culture of excellence, collaboration, and innovation.
• Champion patient safety, service quality, and staff engagement across all levels.

Financial & Performance Management

• Manage budgets, forecasts, and cost‑control initiatives to ensure financial sustainability.
• Analyse performance data to inform strategic decisions and operational enhancements.
• Collaborate with finance and executive teams to align operational goals with broader organisational objectives.

Qualifications & Experience

• Bachelor’s degree in Healthcare Administration, Business, or related field (Master’s preferred).
• Minimum 8–10 years of experience in healthcare or clinic management and operations, commercial and partnerships.
• Proven track record in leading multidisciplinary teams and driving business growth.
• Strong understanding of healthcare systems, patient care standards, and regulatory requirements.
• Excellent communication, leadership, and stakeholder management skills.

Why Join Us?

• Be part of a purpose‑driven organisation committed to delivering exceptional cancer care.
• Lead transformative initiatives that directly impact patient outcomes and organisational success.
• Work in a collaborative, innovative, and supportive environment.