Head Document – Tour & Travel

Pengiklan Anonim; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading travel company in Jakarta Utara is seeking an experienced Travel Document Manager to oversee all travel documentation processes. Responsibilities include managing visa processing and travel permits for individual and group travelers. The ideal candidate has 3–5 years of experience in travel documentation, strong leadership skills, and in-depth knowledge of international travel regulations. Excellent English is required, with Mandarin as a plus. This role promises a dynamic work environment and opportunities for professional growth.

Qualifications

• 3–5 years of experience in travel documentation or visa handling.
• Proven team leadership experience in travel operations.
• Strong knowledge of visa requirements for Asia, Europe, and the Middle East.

Responsibilities

• Lead and manage travel documentation processes.
• Ensure completeness and compliance of travel documents.
• Develop SOPs for efficiency and data integrity.

Skills

Leadership skills

Knowledge of international travel regulations

Detail-oriented

Organizational skills

Problem-solving

English proficiency

Education

Bachelor’s Degree in Tourism or related field

Job description

We are looking for an experienced Travel Document Manager to lead and oversee all travel documentation processes within our Tour & Travel Company.

This role covers visa processing, passport management, travel permits, travel insurance, and departure documentation for both individual and group travelers.

The ideal candidate has solid leadership skills, in-depth knowledge of international travel regulations, and a strong commitment to accuracy, efficiency, and compliance.

Key Responsibilities

Lead and manage all travel documentation processes (domestic & international).

Ensure the completeness, accuracy, and compliance of all documents (visa, passport, permit, insurance, etc.).

Maintain strong relationships with embassies, consulates, government institutions, and external partners.

Develop and monitor SOPs to ensure efficiency and data integrity.

Provide guidance and solutions for complex documentation cases.

Supervise, train, and evaluate the documentation team.

Prepare periodic reports and improvement recommendations for management.

Qualifications

Bachelor’s Degree in Tourism or related field.

Minimum 3–5 years of experience in travel documentation, visa handling, or travel operations — with proven team leadership experience.

Strong knowledge of visa requirements and travel documentation for Asia, Europe, and the Middle East.

Excellent command of English (spoken & written); Mandarin is an advantage.

Detail-oriented, organized, and solution-driven.

High integrity, professionalism, and ability to perform under pressure.