Head Coach

PT PELANGI BAHAGIA INDONESIA; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A premier wellness center in Bali seeks a Head Coach to oversee all fitness and coaching services. This senior leadership role focuses on team management, program development, and ensuring high standards of service. The ideal candidate has extensive experience in personal training and proven leadership skills, along with relevant certifications. A strong focus on member retention and holistic wellness principles is essential.

Qualifications

• Bachelor's Degree in Sports Science or related field preferred.
• 4-5 years experience as a Personal Trainer, with 2 years in a managerial role.
• Must possess current accredited certifications (e.g., NASM, ACE, ACSM).
• Fluency in English required; additional language skills are a plus.

Responsibilities

• Lead and mentor a team of Personal Trainers and Instructors.
• Create and manage weekly/monthly coaching staff schedules.
• Collaborate with Sales team to set and achieve targets.
• Design and evaluate center’s fitness programs and schedules.
• Conduct audits of coaching sessions for consistency and quality.

Skills

Leadership

Conflict resolution

Communication

Interpersonal skills

Sales management

Gym management software

Education

Bachelor’s Degree in Sports Science

Tools

Mindbody

Wellyx

Job description

POSITION SUMMARY

The Head Coach is a senior leadership role responsible for overseeing all fitness, coaching, and training services within the Wellness Center. This role requires a balance of managerial skills, advanced coaching expertise, and a strategic mindset to drive member retention, staff development, and program excellence in alignment with the center's holistic wellness philosophy.

KEY RESPONSIBILITIES

• Team Leadership: Lead, mentor, and manage a team of Personal Trainers and Instructors, conducting regular performance reviews and providing consistent, constructive feedback.
• Scheduling and Staffing: Create and manage the weekly/monthly schedule for all coaching staff and group fitness classes, ensuring adequate coverage and optimal resource utilization.
• Sales and Revenue: Collaborate with the Sales team to set and achieve targets for Personal Training package sales and membership retention.

PROGRAM DEVELOPMENT AND DELIVERY

• Curriculum Design: Design, implement, and continuously evaluate the center’s signature fitness programs, class schedules, and personalized training modules, ensuring high standards of safety and effectiveness.
• Holistic Approach: Ensure all coaching programs integrate the center's holistic wellness philosophy (e.g., incorporating recovery, mindfulness, and nutrition principles).
• Quality Control: Conduct regular audits of coaching sessions and classes to ensure consistency in delivery, client experience, and adherence to professional standards.
• Client Relations: Handle complex client inquiries, high-level coaching consultations, and manage elevated client feedback and complaints.

OPERATIONAL AND ADMINISTRATIVE

• Equipment Management: Oversee the maintenance and proper use of all fitness equipment, recommending replacements or upgrades as necessary.
• Budget Oversight: Assist the General Manager in forecasting and managing the operational budget for the coaching department.
• Compliance: Ensure the entire coaching team complies with all internal Standard Operating Procedures (SOPs), safety regulations, and industry certifications.

QUALIFICATIONS AND REQUIREMENTS

• Education: Bachelor’s Degree in Sports Science, Kinesiology, or a related field preferred.
• Experience: Minimum 4–5 years of experience as a Personal Trainer, with at least 2 years in a managerial or supervisory role (e.g., Fitness Manager, Head Coach).
• Certification: Must possess current and accredited certifications (e.g., NASM, ACE, ACSM, or equivalent). Additional certifications in specialized wellness areas (e.g., Nutrition Coaching, Pilates, Yoga) are highly desirable.
• Skills:
  • Strong leadership and conflict resolution skills.
  • Exceptional communication and interpersonal skills in English (fluency required, second language a plus).
  • Proven track record in managing a team and exceeding sales/retention targets.
  • Proficiency in using gym management software (e.g., Mindbody, Wellyx, etc.).