Harris Hotel & Conventions Bundaran Satelit Surabaya - Loker Hotelier

LokerHotelier.com - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hotel in Surabaya is seeking a Front Desk Agent to ensure exceptional guest experiences. The role requires a minimum of 2 years of relevant experience, strong communication skills in both English and Bahasa, and proficiency in the VHP System. This position offers an opportunity to work in a dynamic environment and be part of a dedicated team. Interested candidates should submit their applications via email.

Qualifications

• Male candidates preferred.
• At least 2 years of proven experience in a similar role.
• Effective written and spoken English and Bahasa skills.

Responsibilities

• Ensure a high-quality guest experience.
• Handle front desk operations and guest inquiries.
• Upsell services to enhance guest stays.

Skills

Guest experience focus

Good communication skills

Upselling skills

Ability to work under pressure

Teamwork

Tools

VHP System

Job description

HARRIS Hotel & Conventions Bundaran Satelit Surabaya

Embrace the living in balance with us!

HARRIS Hotel & Conventions Bundaran Satelit Surabaya, an ASCOTT Limited, an upscale lifestyle property offering the new HARRIS Generation concept with modern interiors, comfort guest rooms, savory cuisine and extraordinary services - making it perfect for staycation, business trip, wedding as well as social event.

FRONT DESK AGENT

Requirements

• Male
• At least min 2 years with proven experience in the same field
• Hands on and focus on the guest experiences
• Have a good communication and great upselling skill
• Able to work under-pressure, independently and working as a team
• Have a good communication in Bahasa and English (written and spoken)
• Familiar with VHP System

Submit your application letter & resume to: [email protected] cc: [email protected]

Please write the position in the subject email

Only short listed candidates will be notified

Max. till December 5th, 2025