Guest Services Front Desk Specialist

Hilton Worldwide, Inc.; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading global hospitality company in Jakarta is seeking a Front Desk Agent to greet and register guests, while providing prompt and courteous service. Candidates should have effective communication skills in English and the ability to resolve complaints. This role involves assisting with check-out payments and maintaining guest satisfaction. Preferred experience includes 1-2 years in a similar position, with a focus on customer service excellence.

Qualifications

• Able to perform moderately complex mathematical calculations without error.
• Able to access and accurately input information using a moderately complex computer system.
• Good interpersonal skills to provide overall guest satisfaction.

Responsibilities

• Greet and register guests, providing prompt and courteous service.
• Assist guests with check-out payments and record other forms of payment.
• Handle complaints promptly and inform the Duty Manager when necessary.

Skills

Effective communication in English

Interpersonal skills

Ability to work under pressure

Patience and tact in dealing with customers

Education

1-2 years of related working experience

Tools

Computer system

Job description

A leading global hospitality company in Jakarta is seeking a Front Desk Agent to greet and register guests, while providing prompt and courteous service. Candidates should have effective communication skills in English and the ability to resolve complaints. This role involves assisting with check-out payments and maintaining guest satisfaction. Preferred experience includes 1-2 years in a similar position, with a focus on customer service excellence.