Guest Services Agent

Sheraton Hotels & Resorts; Tangerang; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Sheraton Hotels & Resorts is hiring for a Non-Management Front Desk Associate at the Tangerang airport area in Indonesia. You will process guest check-ins, check-outs, room assignments, and handle payments and keys to ensure a smooth arrival experience.

You're expected to speak professionally, coordinate with housekeeping, arrange transportation, and respond to guest requests while maintaining privacy and professional appearance.

Responsibilities

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Secure payment; activate/reissue room keys.
• Coordinate with Housekeeping to track room status and guest concerns.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
• Arrange transportation for guests/visitors.
• Count and secure bank at beginning and end of shift; cash guests' checks and process all payments.
• Notify Loss Prevention/Security of any reports of theft.
• Maintain confidentiality of proprietary information; protect company assets.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

Job Number26110742

Job CategoryRooms & Guest Services Operations

LocationKawasan Bandara Soekarno-Hatta, Pajang, Benda, Kota Tangerang Bante 15126, Indonesia VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

Position Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

EducationHigh school diploma or G.E.D. equivalent.

Related Work ExperienceNo related work experience.

Supervisory ExperienceNo supervisory experience.

License or CertificationNone

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.