Guest Service Agent

Accor; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading resort in Bali is seeking a Front Office team member to ensure exemplary guest experiences. Responsibilities include welcoming guests, managing Front Office operations, and contributing to sales targets. Candidates should have a hospitality-related diploma and be fluent in multiple languages. The role offers an opportunity to work in a fast-paced, customer-focused environment.

Qualifications

• Vocational diploma or degree in hospitality - Front Office.
• Computer literate (Windows environment, PMS, Opera, Tars).
• Fluent in the national language, English, and a third language.

Responsibilities

• Embodies the brand mindset in guest interactions.
• Performs Front Office operations as defined by the Front Office Manager.
• Welcomes and takes care of guests throughout their stay.
• Contributes to guest satisfaction by providing high-quality services.
• Helps meet department's quantitative targets through sales efforts.

Skills

Customer service

Sales skills

Team collaboration

Education

Vocational diploma or degree in hospitality

Tools

PMS

Opera

Tars

Job description

Company Description

Pullman Bali Legian Beach is a beach front resort in a urban chic style, located between the exciting Kuta and Legian Beach, only 20 minutes drive from Ngurah Rai International Airport.

The hotel offers 378 beautiful, spacious rooms & suites. While for business purpose, ballroom and meeting rooms are available for conference up to 350 guests.

Job Description

• Behaves and acts in an exemplary fashion, embodying the brand mindset
• Performs Front Office operations, applying the organisational structure defined by the Front Office Manager
• Together with the Guest Experience Manager, is jointly responsible for welcoming and taking care of guests throughout their stay
• Contributes to guest satisfaction at all times by providing high quality services throughout their stay
• Helps meet the department's quantitative targets through his/her sales efforts

Qualifications

• Vocational diploma or degree in hospitality - Front Office and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills
• Computer literate (Windows environment, PMS, Opera, Tars) and an aptitude for new technologies
• Languages: fluent in the national language, English and a third language