Guest Relations Supervisor - SKYE Jakarta

ISMAYA GROUP; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A hospitality management company in Jakarta is seeking a Guest Relations Supervisor to oversee daily operations and ensure a seamless guest experience. Candidates should have at least 3 years of supervisory experience in guest relations, exceptional communication skills, and a strong focus on customer service. Join us to elevate your hospitality career!

Qualifications

• At least 3 years' experience in guest relations or front office supervisory role.
• Fluency in English and effective communication in Bahasa Indonesia.

Responsibilities

• Oversee operations of the guest relations team.
• Manage guest check-in and check-out processes.
• Handle guest inquiries, feedback, and complaints.
• Coordinate with departments to address guest needs.
• Monitor guest satisfaction and implement improvement strategies.

Skills

Interpersonal skills

Communication skills

Problem-solving

Leadership

Guest complaint handling

Tools

Hotel management systems

Reservation systems

Job description

Guest Relations Supervisor - SKYE Jakarta

Oversee the day-to-day operations of the guest relations team, providing guidance, support and mentoring

Manage guest check-in and check-out processes, ensuring a smooth and seamless experience

Handle guest inquiries, feedback and complaints in a professional and empathetic manner

Coordinate with other departments to address guest needs and resolve any issues that arise

Monitor guest satisfaction and implement strategies to continuously improve the guest experience

Assist with managing staff schedules and workflows to ensure optimal coverage and efficiency

Maintain detailed records and generate reports on guest interactions and hotel operations

What We’re Looking For

At least 3 years' experience in a guest relations or front office supervisory role within the hospitality industry

Exceptional interpersonal and communication skills, with the ability to engage with guests from diverse backgrounds

Proficient in handling guest complaints and concerns with diplomacy and tact

Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional customer service

Strong leadership and team management skills, with the ability to motivate and inspire your team

Proficient in using hotel management and reservation systems

Fluency in English, with the ability to communicate effectively in Bahasa Indonesia

If you're ready to take your hospitality career to new heights, we encourage you to apply for this exciting role today!