Guest Relations Officer (Mandarin Speaker) | AYANA Midplaza, JAKARTA

AYANA Hospitality; Jakarta Pusat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury hospitality group in Jakarta is seeking a Guest Relations Officer fluent in Mandarin to enhance the guest experience for Mandarin-speaking visitors. This role involves welcoming guests, attending to VIPs, and ensuring a high standard of service. Ideal candidates have at least 1 year of luxury hospitality experience and strong communication skills in English. The position offers a positive work environment and supportive team culture.

Benefits

Positive Working

Great Environment

Supportive Team Work

Qualifications

• Fluent in Mandarin, with a certified language test preferred.
• Minimum of 1 year experience in luxury hospitality.
• Customer-oriented and professional attitude.

Responsibilities

• Review arrival lists to welcome guests.
• Attend to special guests and answer inquiries.
• Help prepare welcome folders with collateral.

Skills

Fluent in Mandarin

Strong communication skills in English

Customer-oriented attitude

Education

Diploma in Rooms Division, Hotel Management, or related fields

Bachelor's degree (desirable)

Tools

OPERA system

Job description

Join our prestigious team at AYANA Midplaza, Jakarta, and contribute to the exceptional guest experience that our hotel is known for. We are looking for a Guest Relations Officer who is fluent in Mandarin to ensure our Mandarin-speaking guests feel welcomed and valued during their stay.

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and elevate to Guest Relations Manager when needed
• Ensure compliance with health and quality standards

Qualifications

• Fluent in Mandarin, with a certified language test preferred
• Minimum of 1 year experience in the same position in luxury hospitality
• Experience in operating OPERA system
• Strong communication skills in English
• A customer-oriented and professional attitude
• Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable

Benefits

• Positive Working
• Great Environment
• Supportive Team Work